Café Manager - Basecamp

Crieff Hydro Hotel and Resort; Crieff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Stays

Refer a Friend Bonus

Guest Mention Rewards

Wellbeing Support

Career Progression

Annual Staff Party

Job summary

Crieff Hydro Hotel and Resort is seeking a Café Manager to lead the on-site café, delivering exceptional guest experiences and overseeing daily operations. You will coach and develop the café team, ensure high standards of service, and maintain a warm, welcoming atmosphere across a fast-paced environment.

The role emphasizes strong leadership, customer service excellence, and attention to detail, with a focus on training, team motivation, and consistency in quality.

Qualifications

• Experience leading hospitality or F&B teams.
• Ability to train and coach staff to maintain high service standards.
• Comfortable working in a fast-paced, guest-facing environment.
• Attentive to detail and able to manage competing priorities.

Responsibilities

• Oversee day-to-day operation of the café and ensure guest satisfaction.
• Provide training and support to the café team to drive performance.
• Maintain consistently high standards of service, quality and presentation.
• Collaborate with the team to deliver a welcoming, friendly atmosphere.

Skills

Strong leadership

Team development

Customer service excellence

Communication skills

Organisational abilities

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way.

If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse-riding centre and our famously exciting Action Glen. There really is something for everyone!

About The Role

With the best views on the estate, our food concept is simple but wholesome, the type of thing you’d find in a good pub. Working increasingly with local suppliers, we’re committed to consistency of production using locally sourced products. The Clubhouse has 40 seats and an outdoor seating area and BBQs for nice days. So, if you’re excited about leading a great team, looking to make their mark, this is the opportunity you’ve been waiting for.

Working as part of our food and beverage team offers you a friendly, fast paced and challenging experience. It’s a great chance to get all the benefits of working with a large independent company, where you make the difference and you’ll learn and develop with some truly motivated and enthusiastic people. Exceptional customer service is at the heart of our business, so your friendly, welcoming personality is a given. Your enthusiasm and passion for hospitality, along with your genuine smile and desire to get it right for the customer, will impress us. You’ll also need to show us your team focussed.

It’s great if you’ve got previous hospitality or customer service experience, but your attitude’s what will really count.

What We Need From You

As Café Manager, you will be responsible for the day-to-day operation of the café, ensuring excellent customer service and creating a welcoming atmosphere for all guests. Working closely with your team, you will provide training and support to help them, drive performance and ensuring consistently high standards across the café.

What We're Looking For

• Strong leadership and team development skills.
• A passion for delivering outstanding customer experiences.
• Excellent communication and organisational abilities.
• Ability to work in a busy environment while maintaining attention to detail.

What You’ll Get From Us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts – Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.