Cafe Manager

One Retail; Taunton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development through Career Path

Healthcare benefits for you and family

Travel discounts with providers

Discounts on groceries and essentials

Wellness and fitness classes

Job summary

Change Please Café at Musgrove Park Hospital in Taunton is seeking a Café Manager to lead a team, deliver excellent food and service, and support a social enterprise helping homelessness through employment.

You will manage daily operations, drive customer satisfaction, oversee budgets, and develop staff, while upholding food safety and company procedures. If you are a proactive leader with hospitality experience and a passion for social impact, we'd love to hear from you.

Qualifications

• Experience managing a café, hospitality, or retail team.
• Strong customer service and communication abilities.
• Ability to manage budgets and financial performance.
• Able to work in a fast-paced environment.
• Lead and develop teams and ensure food safety compliance.

Responsibilities

• Prepare and serve high-quality food and drinks to top standards.
• Manage café operations to deliver excellent service.
• Lead, motivate and develop a high-performing team.
• Monitor performance, budgets and financial controls.
• Complete weekly business returns and action plans.
• Review KPIs and targets with the line manager.
• Maintain high presentation standards at all times.
• Support recruitment, training and development of staff.
• Ensure food safety, health & safety and procedures.
• Promote Change Please values through customer engagement.
• Lead from the front and foster an inclusive culture.

Skills

Management experience

Customer service excellence

Communication skills

Organisational skills

Financial awareness

Team leadership

Education

Basic Food Hygiene Certificate

Job description

Café Manager - Change Please Café, Musgrove Park Hospital

Location: Change Please Café, Musgrove Park Hospital, Taunton

Hours: 40 hours per week

Contract Type: Full Time

Lead a Café That Changes Lives

We're recruiting an experienced Café Manager who is passionate about exceptional food, outstanding customer service, and creating a positive impact within the community.

Based at the Change Please Café at Musgrove Park Hospital, you'll play a key role in leading a team that delivers excellent food and service while supporting a social enterprise dedicated to helping people overcome homelessness through employment opportunities and training.

As Café Manager, you'll have the personality, leadership skills, and operational expertise to influence the day-to-day running of the café, ensuring an outstanding experience for every customer while developing and motivating your team to achieve their full potential.

What You'll Be Doing

• Preparing and serving high-quality food and beverages to the highest standards.
• Managing café operations to ensure exceptional customer service and guest satisfaction.
• Leading, motivating, and developing a high-performing team.
• Monitoring business performance, budgets, and financial controls.
• Completing weekly business returns and implementing action plans where required.
• Regularly reviewing KPIs and operational targets with your line manager.
• Ensuring the café is presented to the highest standards at all times.
• Supporting the recruitment, training, and development of team members.
• Maintaining full compliance with food safety, health & safety, and company procedures.
• Promoting the values and mission of Change Please through excellent customer engagement and service delivery.
• Leading from the front and creating a positive, inclusive workplace culture.

What We're Looking For

Our ideal Café Manager will:

• Have previous management experience within a café, hospitality, retail, or catering environment.
• Be passionate about delivering exceptional customer service.
• Have excellent communication and organisational skills.
• Demonstrate strong financial awareness and commercial acumen.
• Be comfortable working in a fast-paced environment.
• Have experience leading and developing teams.
• Hold a Basic Food Hygiene Certificate.
• Be proactive, enthusiastic, and solutions-focused.

What We Offer

We believe in recognising and rewarding great work. That's why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Access to a Digital GP and wider healthcare benefits for you and your immediate family
• Travel discounts with leading providers including TUI, Expedia and Booking.com
• Discounts on supermarket shopping and everyday essentials
• Cinema and entertainment discounts
• Cashback rewards across a wide range of brands
• Free wellness, mindfulness and exercise classes
• Access to discounts and offers for friends and family

About Us

As part of Compass Group UK & Ireland, you'll be joining a business that serves millions of customers across approximately 6,000 locations nationwide. We are committed to developing our people, investing in talent, and creating opportunities for career progression.

The Change Please Café at Musgrove Park Hospital combines excellent hospitality with a powerful social purpose, creating opportunities for individuals to build brighter futures through meaningful employment and training.

Diversity & Inclusion

Compass Group UK & Ireland is committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We celebrate diversity and believe our differences make us stronger.

If you're a passionate leader who thrives on delivering exceptional customer experiences and wants to be part of a café with a meaningful purpose, we'd love to hear from you.