Café Manager

Utilita Arena; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 Days Annual Leave

Life Assurance

5% Pension Contribution

Healthshield Cover

Employee Assistance Programme

Eye Care Support

Cycle to Work Scheme

Employee Referral Scheme

Job summary

Legends Global is seeking a Tea Bar Manager for Stamford Bridge to lead daily operations from Monday to Friday (7.30–16:30) and on selected match days. You will oversee service delivery, team leadership, stock control, and food safety to ensure outstanding customer experiences.

With a strong hospitality background, you will drive improvements, manage budgets, and ensure compliance with HACCP and health and safety regulations while delivering exceptional service during high-volume events.

Qualifications

• Proven leadership experience managing teams in café/high-volume F&B.
• Commercial-minded with budget & stock control experience.
• Strong customer service focus in fast-paced hospitality.
• Solid knowledge of Food Safety, HACCP and health & safety regulations.
• Proficient with MS Office and EPOS systems; flexible for match days.

Responsibilities

• Lead the daily operation of the Tea Bar, ensuring high service standards and operational excellence.
• Deliver an efficient, customer-focused operation for Chelsea FC employees, visitors, and the public.
• Ensure the Tea Bar is prepared for daily trading, match days and events.
• Maintain cleanliness, presentation, and food safety throughout the operation.
• Drive continuous improvements in operational efficiency, customer experience, and service standards.
• Support the wider F&B operation during major events as required.

Skills

Leadership

Budgeting

Customer service

Food safety HACCP

EPOS/MS Office

Tools

Microsoft Office

EPOS systems

Job description

The Venue

Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events. At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.

The Role

The Tea Bar operates Monday to Friday, 7.30–16:30, serving Chelsea FC employees, stadium visitors and members of the public. The successful candidate will also on occasion be required to work Chelsea FC home fixtures and other stadium events, with flexibility outside of normal operating hours when required.

The Tea Bar Manager is responsible for leading the day-to-day operation of the Tea Bar at Stamford Bridge, ensuring the delivery of an outstanding customer experience whilst achieving operational, commercial and financial objectives.

The role will oversee all aspects of the Tea Bar operation, including service delivery, team leadership, food safety, stock management, financial performance and compliance.

The Responsibilities

• Lead the daily operation of the Tea Bar, ensuring a consistently high standard of service, presentation and operational excellence.
• Deliver an efficient, customer-focused operation that meets the needs of Chelsea FC employees, visitors, contractors and the general public.
• Ensure the Tea Bar is fully prepared for daily trading, match days and stadium events.
• Maintain exceptional standards of cleanliness, presentation and food safety throughout the operation.
• Drive continuous improvements in operational efficiency, customer experience and service standards.
• Support the wider Food & Beverage operation during major events and where business demands require.

What we're looking for

• Proven leadership experience managing teams within a café, coffee shop, tearoom, or high-volume food & beverage environment, with a track record of coaching and developing people.
• Commercially minded, with experience managing budgets, controlling stock, and driving operational performance.
• Passionate about delivering exceptional customer service in fast-paced hospitality settings, with strong communication and problem‑solving skills.
• Solid understanding of Food Safety, HACCP, and Health & Safety regulations, ensuring full compliance and high operational standards.
• Confident using Microsoft Office and EPOS systems, with a flexible approach to working match days, weekends, and major stadium events.

What can we offer?

25 Days Annual Leave – Work hard, rest well.

Life Assurance – Peace of mind knowing your loved ones are protected.

5% Pension Contribution – Helping you prepare for a bright future.

Healthshield Cover – Support with dental, physio, counselling and more for you and your children.

Employee Assistance Programme – AXA Health support whenever you need it.

Eye Care Support – Vouchers and contributions towards glasses.

Cycle to Work Scheme – A greener, healthier commute.

Employee Referral Scheme – Recommend great people and get rewarded.

Recruitment Process Outlined

• 1st Stage -Introductory Call with Talent Team
• 2nd Stage -Interview at the venue

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.