Cafe General Manager: Lead Service & Growth

Eclectic Bar Group; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

The Eclectic Collection in London is seeking a dynamic General Manager to lead all aspects of our store operations. You will manage staff, optimise performance and maintain high standards of quality and customer satisfaction.

In this role you will recruit and train a dedicated team, oversee inventory and costs, and drive sales to achieve targets while ensuring health and safety compliance and a superior customer experience.

Qualifications

• Experience managing hospitality or cafe operations.
• Proven leadership and people management skills.
• Strong organizational and problem-solving abilities.
• Commitment to delivering high-quality service.

Responsibilities

• Oversee daily store operations including front-of-house and back-of-house.
• Recruit, train, and supervise staff to maintain a positive work environment.
• Manage inventory, control costs and optimize sales to hit financial targets.
• Ensure compliance with health, safety and hygiene regulations.
• Develop strategies to enhance customer experience and drive growth.
• Handle customer inquiries and resolve issues promptly and professionally.

Skills

Leadership

Communication

Organizational Skills

Problem-Solving

Customer Service

Team Management

Flexibility

Job description

The Eclectic Collection in London is seeking a dynamic General Manager to lead all aspects of our store operations. You will manage staff, optimise performance and maintain high standards of quality and customer satisfaction.

In this role you will recruit and train a dedicated team, oversee inventory and costs, and drive sales to achieve targets while ensuring health and safety compliance and a superior customer experience.