General Manager

Eclectic Bar Group; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

The Eclectic Collection in London is seeking a dynamic General Manager to lead all aspects of our store operations. You will manage staff, optimise performance and maintain high standards of quality and customer satisfaction.

In this role you will recruit and train a dedicated team, oversee inventory and costs, and drive sales to achieve targets while ensuring health and safety compliance and a superior customer experience.

Qualifications

• Experience managing hospitality or cafe operations.
• Proven leadership and people management skills.
• Strong organizational and problem-solving abilities.
• Commitment to delivering high-quality service.

Responsibilities

• Oversee daily store operations including front-of-house and back-of-house.
• Recruit, train, and supervise staff to maintain a positive work environment.
• Manage inventory, control costs and optimize sales to hit financial targets.
• Ensure compliance with health, safety and hygiene regulations.
• Develop strategies to enhance customer experience and drive growth.
• Handle customer inquiries and resolve issues promptly and professionally.

Skills

Leadership

Communication

Organizational Skills

Problem-Solving

Customer Service

Team Management

Flexibility

Job description

As a General Manager, you will lead the overall operations of our store, ensuring exceptional service and profitability. You will be responsible for managing staff, optimizing business performance, and maintaining high standards of quality and customer satisfaction.

Key Responsibilities

• Oversee daily operations, including front-of-house and back-of-house activities.
• Recruit, train, and supervise a dedicated team, fostering a positive and productive work environment.
• Manage inventory, control costs, and optimize sales to achieve financial targets.
• Ensure compliance with health, safety, and hygiene regulations.
• Develop and implement strategies to enhance customer experience and drive business growth.
• Handle customer inquiries and resolve issues promptly and professionally.

Requirements

• Proven experience in a managerial role within the hospitality or cafe industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• A passion for quality food, coffee, and outstanding customer service.
• Ability to work flexible hours, including weekends and holidays.

Join The Eclectic Collection, a friendly team dedicated to creating a unique and welcoming atmosphere for our customers in London. We are looking for a dynamic and experienced General Manager to contribute to our continued success and growth.