General Manager

The Eclectic Collection; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Eclectic Collection in London is seeking a dynamic General Manager to lead store operations, drive profitability, and uphold exceptional service.

You will manage staff, optimize performance, ensure quality and customer satisfaction, and develop strategies to grow the business while maintaining high standards across front-of-house and back-of-house. Immediate start for an experienced hospitality leader.

Qualifications

• Experience in a managerial role within hospitality/regulatory-compliant service environments.
• Strong leadership and communication abilities.
• Excellent organizational and problem-solving skills.
• Passion for quality food, coffee, and guest service.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee daily operations, including front-of-house and back-of-house activities.
• Recruit, train, and supervise a dedicated team, fostering a positive and productive work environment.
• Manage inventory, control costs, and optimize sales to achieve financial targets.
• Ensure compliance with health, safety, and hygiene regulations.
• Develop and implement strategies to enhance customer experience and drive business growth.
• Handle customer inquiries and resolve issues promptly and professionally.

Skills

Staff management

Leadership

Communication

Customer service

Problem-solving

Organizational skills

Job description

General Manager. . As a General Manager, you will lead the overall operations of our store, ensuring exceptional service and profitability. You will be responsible for managing staff, optimizing business performance, and maintaining high standards of quality and customer satisfaction.. .

Key Responsibilities

• Oversee daily operations, including front-of-house and back-of-house activities..
• Recruit, train, and supervise a dedicated team, fostering a positive and productive work environment..
• Manage inventory, control costs, and optimize sales to achieve financial targets..
• Ensure compliance with health, safety, and hygiene regulations..
• Develop and implement strategies to enhance customer experience and drive business growth..
• Handle customer inquiries and resolve issues promptly and professionally..

Join The Eclectic Collection, a friendly team dedicated to creating a unique and welcoming atmosphere for our customers in London. We are looking for a dynamic and experienced General Manager to contribute to our continued success and growth.

Requirements

• Proven experience in a managerial role within the hospitality or cafe industry..
• Strong leadership, communication, and interpersonal skills..
• Excellent organizational and problem-solving abilities..
• A passion for quality food, coffee, and outstanding customer service..
• Ability to work flexible hours, including weekends and holidays..

Experience: Required
Employment: Full‑time
Starting time: Immediate start!

About The Eclectic Collection:
Friendly Team