Cafe - Barista Maestro

WHSmith Careers; Oxford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Paid annual leave

Employee discounts

Retail partner deals

Employee assistance

Job summary

WHSmith Careers is seeking a Barista Maestro and Team Leader for the Costa Coffee unit at Churchill Hospital in Oxford. You’ll lead the team to deliver exceptional customer service, drive sales and maintain store standards in a fast-paced hospital setting.

As a Team Leader, you’ll inspire colleagues, develop their skills, and ensure compliance with safety and legal requirements while creating a welcoming, inclusive environment for both customers and staff.

Qualifications

• Lead from the front; motivate and guide the team on the shop floor.
• Ensure exceptional customer service and drive sales.
• Create a culture of learning, support and recognition.
• Maintain store standards, safety and legal compliance.
• Strong organisation; proactive prioritisation in a fast-paced retail environment.

Responsibilities

• Inspire the team to deliver incredible customer experiences and drive sales.
• Maintain learning culture and recognise development opportunities.
• Keep store performance updates and push improvements.
• Ensure safety, cleanliness and legal compliance in-store.

Job description

Barista Maestro - Costa Coffee – Churchill Hospital

Our teams work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with Costa Coffee.

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.

As a Team Leader in our Costa Coffee Churchill Hospital store, you’ll lead and inspire your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us.

What being a Team Leader is all about:

• As a Barista Maestro you’ll be the Team Leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and commerciality.

• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment where everyone feels valued and welcome.
• Keeping teams up to date on store business performance and appropriately challenging what can be done to improve.
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

What our Store Leadership Team would love to see:

• A passion for coffee and a pride for making the perfect drink, for every customer, every time!
• Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment.
• Someone who can energise, influence and motivate the team to deliver exceptional service and performance.
• Strong organisation skills and someone who is proactive and able to prioritise well, in a fast-paced retail environment.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.