Barista Team Leader: Inspire, Elevate & Delight Guests

WHSmith Careers; Birmingham; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Paid annual leave

Job summary

WHSmith Costa Coffee Queen Elizabeth Hospital Birmingham seeks a Team Leader (Barista Maestro) to inspire the team and keep customer service at the heart of every interaction. You will drive sales, coach colleagues, and cultivate a culture of excellence across the store.

You’ll lead from the front, empower your team, and ensure safety, quality and a welcoming environment for both customers and partners. WHSmith offers discounts and benefits to support colleagues.

Qualifications

• Passion for coffee and pride in delivering great drinks for customers.
• Experience leading from the front in fast-paced hospitality environments.
• Proven ability to develop people and foster an inclusive, productive team.

Responsibilities

• Lead and inspire the Costa Coffee team on shift to maintain exceptional customer service.
• Drive sales and commerciality while upholding store standards and safety.
• Create a culture of learning, recognition and support for personal and product knowledge development.
• Ensure maintenance of a high standard for store facilities and regulatory compliance.

Skills

Team leadership

People development

Customer service focus

Organisation

Motivation and energy

Job description

WHSmith Costa Coffee Queen Elizabeth Hospital Birmingham seeks a Team Leader (Barista Maestro) to inspire the team and keep customer service at the heart of every interaction. You will drive sales, coach colleagues, and cultivate a culture of excellence across the store.

You’ll lead from the front, empower your team, and ensure safety, quality and a welcoming environment for both customers and partners. WHSmith offers discounts and benefits to support colleagues.