Café and Retail Assistant

Crieff Hydro Limited; Aberfeldy; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a family-run business at Highland Safaris, where you’ll provide exceptional customer service in a vibrant café and shop. This role is perfect for enthusiastic individuals who enjoy working in a dynamic environment and are passionate about hospitality. Enjoy benefits like free meals, discounts, and opportunities for career progression.

Benefits

Free Meals on Shift

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Grow with Us

Career Progression

Leadership Development

Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Motivated and organized with a record in customer service.
• Friendly, welcoming personality and can-do attitude.
• Previous hospitality experience preferred but not essential.

Responsibilities

• Provide friendly and efficient service in the café and shop.
• Support outdoor activities and ensure cleanliness.
• Handle transactions and assist customers checking in.

Skills

Customer service

Teamwork

Attention to detail

Flexibility

Job description

Be part of the family...
We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.

Highland Safaris

Highland Safaris is an award-winning visitor attraction in Scotland, which has been operating for 30 years. With a diverse range of products, we offer our guests the chance to explore breath-taking Highland Perthshire scenery on land rover safaris, inspiring walking and biking activities, and on beautiful Loch Tay with our Loch Tay Safaris.

Highland Safaris’ mission is “to meet, manage and to seek to exceed the expectations of all visitors as we share our passion for our Nature, Culture, History, and Landscape, creating memories to last a lifetime”.

About the role

At Highland Safaris we believe in offering traditional Scottish hospitality, which means from the minute customers step over the door they feel like they’re visiting close friends: and that welcome begins with you.

We are looking for a versatile, enthusiastic person to work between our award-winning Café and Shop, as well as supporting some outdoor activities at our Highland Safaris base.

Your job will be to provide friendly and efficient service to all customers and visitors alike. During your working day you will support the Café and Shop in all aspects of the operation, ensuring a warm welcome and outstanding customer service. You will help us keep Highland Safaris clean and cosy; take part in opening and closing procedures, handle money and card transactions, serve hot food and drinks, and deal with customers checking in for their activities.

What we need from you

Our aim is to make Highland Safaris a must stop for all, that’s where you come in. Exceptional customer service is at the heart of this business, so your friendly, welcoming personality’s a given. Your enthusiasm and passion for hospitality, along with your genuine smile and desire to get it right for the customer, will impress us.

Asuccessfulcandidate must be motivated, organised and driven withan outstanding record in customer service. We are looking forateam player with initiative, attention to detail anda can-do attitude.

It’s great if you’ve got previous hospitality or customer service experience, but your attitude’s what will really count. You’ll be flexible as hours of work are variable to meet the needs of the business, which will include weekends.

Please note that accommodation is not available for this role.

What’ll you’ll get from us

• Free Meals on Shift– Stay fuelled and focused withdelicious staff mealswhile you work.
• Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well-being are a priority.
• Grow with Us– We invest in our people. Whether you’re looking todevelop new skillsor take thenext step in your career, we’ll support you every step of the way.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Leadership Development– Get access to ourBe A Leader programmeand develop the skills to take your career further.
• Wellbeing Support– Get 24/7 confidential supportvia theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:This opportunitydoes not qualify for sponsorship. To be considered for this role, you must have theright to work in the UK.