Cabin Product Standards Lead – In‑Service Excellence

British Airways; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

British Airways is seeking a Cabin Product Standards Lead to oversee in-service performance of cabin products, aligning customer, crew and operational insights to protect standards and drive improvements.

You will own governance for cabin product condition, work with engineering and operations to prioritise fixes, and ensure lifecycle health across the portfolio while delivering customer value.

Qualifications

• Experience of managing products, standards, performance or customer experience in a complex operational environment.
• Experience of using customer and operational insight to identify issues, set priorities and drive improvement.
• Experience of working across multiple functions and influencing technical and operational stakeholders.
• Experience of managing competing priorities and making balanced decisions across customer, commercial and operational considerations.
• Experience of aviation, cabin products, engineering or another safety-critical environment would be beneficial.

Responsibilities

• Lead the in-service performance and standards of our cabin products, ensuring they continue to deliver the experience our customers expect.
• Use customer, crew and operational insight to identify recurring issues, trends and opportunities for improvement.
• Set priorities and drive action with partners to resolve systemic cabin product issues.
• Own the customer standards and governance used to assess cabin product condition and performance.
• Represent the customer perspective in decisions affecting in-service cabin products.
• Maintain a portfolio-wide view of product lifecycle health, identifying ageing, obsolescence and emerging performance risks.
• Define and prioritise product improvements, ensuring investment and interventions deliver meaningful customer value.

Skills

Customer mindset

Leadership

Influencing skills

Data and insight

Communication skills

Continuous-improvement

Job description

British Airways is seeking a Cabin Product Standards Lead to oversee in-service performance of cabin products, aligning customer, crew and operational insights to protect standards and drive improvements.

You will own governance for cabin product condition, work with engineering and operations to prioritise fixes, and ensure lifecycle health across the portfolio while delivering customer value.