Strategic Resource Planning Lead — Operations & Crew

British Airways; Longford; On-site; GBP 90,000 - 120,000; Full time

Job summary

British Airways is hiring a Senior Operations Resource Planning Manager. From Head Office, you’ll plan crew and airport staffing, leading a ~130-strong department with offshore colleagues.

You’ll coordinate with senior leaders, unions, and finance to optimise the workforce months ahead and in the moment, driving data-driven decisions and tool modernization. You’ll guide two teams, own the plan, and push continuous improvements while staying aligned with operational needs and collective

Qualifications

• Operational background in a large, complex operation.
• Experience with planning, forecasting and budgeting with financial awareness.
• Strong data and Excel/Power BI skills.
• Proven leadership of onshore and offshore teams.
• Ability to influence senior stakeholders and work in a unionised environment.

Responsibilities

• Own the plan: produce robust, operational resource plans from forecast through delivery.
• Lead monthly manpower forecasts, flag risks and opportunities.
• Lead roster production aligned with needs and collective agreements.
• Develop onshore and offshore teams and uphold quality standards.
• Be the go-to partner to line areas and Trade Union colleagues.
• Work with Finance to track budgets, cost drivers and variances.
• Drive continuous improvement and test new planning tools.

Skills

Operational grounding

Resource planning

Forecasting

Budgeting

Data analytics

Leadership

Stakeholder influence

Tools

Excel

Power BI

Tableau

Job description

British Airways is hiring a Senior Operations Resource Planning Manager. From Head Office, you’ll plan crew and airport staffing, leading a ~130-strong department with offshore colleagues.

You’ll coordinate with senior leaders, unions, and finance to optimise the workforce months ahead and in the moment, driving data-driven decisions and tool modernization. You’ll guide two teams, own the plan, and push continuous improvements while staying aligned with operational needs and collective