Cabin Crew Apprenticeship (Gatwick Summer 2027)

TUI; Gatwick; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Health & Wellbeing

In-house Training

Uniform Provided

Airport Parking

Foreign Exchange Rates

Pension

Job summary

TUI Cabin Crew Apprenticeship at Gatwick is a structured pathway into a rewarding aviation career for Summer 2027. You will learn on the job, gain recognised qualifications, and earn from day one as you deliver outstanding customer service in a safety‑conscious environment.

You’ll complete on‑the‑job training, with hands‑on experience across a 24/7 flight program, and join a supportive team focused on making every journey exceptional for passengers and colleagues.

Qualifications

• GCSE Qualifications: Hold GCSE (or equivalent) grade 4/C or above in English and Maths.
• Upload original certificates as evidence of these qualifications during the application process.
• Residency: Have lived in the UK or the EEA continuously for the three years immediately before the apprenticeship start date.

Responsibilities

• Deliver exceptional customer service with a 'sales through service' mindset.
• Provide safety, first aid and service procedures with discipline and care as a priority.
• Demonstrate confident communication and teamwork to support crew and passengers.

Job description

TUI Cabin Crew Apprenticeship – Gatwick, Summer 2027

Earn While You Learn – Your Aviation Career Starts Here. TUI is offering a Cabin Crew Apprenticeship at our Gatwick base for Summer 2027, and we're looking for positive, dedicated individuals who want to build a career in the skies while earning from day one. If you have a passion for travel, enjoy delivering great customer service, and have a commitment to safety, we want to hear from you. This apprenticeship is more than just a job—it's a structured pathway into a rewarding career. You'll learn on the job, gain recognised qualifications, and become a 'Maker of Happy' for our customers from the moment they board.

What the Role Involves

As a Cabin Crew Apprentice, you'll deliver exceptional customer service with a 'sales through service' mindset. Customer satisfaction is at the heart of everything you do.

Your Key Priorities

• Safety First: Implement all safety, first aid, and service procedures with discipline and care—safety is always our number one priority.
• Always Growing: Look for opportunities to grow and develop—we invest in your potential.
• Confident Communication: Demonstrate emotional intelligence, adapting your style to quickly build relationships with customers and colleagues.
• Team Spirit: Work collaboratively to deliver results, supporting your fellow crew members every step of the way.
• Flexibility: Embrace change and the unexpected—from roster adjustments to onboard situations, mastering new tech and encouraging others to do the same.

Skills That Make You Stand Out

• Passionate about delivering exceptional customer service and going the extra mile.
• Motivated to complete and pass our training in Safety, First Aid, and Service, then apply it confidently.
• Skilled at handling multiple priorities, solving problems, and staying composed under pressure.
• A collaborative team player with strong communication and fluent English for smooth interaction with passengers and colleagues.
• Flexible and positive with a mindset ready for a role where no two days are the same.

Requirements

• Age: 18 years of age on the first day of your new entrant course.
• Height: Able to reach a height of 6ft.2" or 1.89 m, bare feet flat on the floor.
• Regulatory Duties: Able to perform all regulatory duties, including being able to sit and fully fasten an aircraft over-shoulder jump seat harness.
• Swimming: Able to swim at least 25 meters.
• Testing: Willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment.
• Language: Can understand, speak, and write good English equivalent to CEFR B2 or ILR L3.
• Flexibility: Able to work shifts across a 24/7 flight programme and be able to report in uniform at your home base within 90 minutes.
• Documentation: Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel.
• Background Check: Successful candidates will be required to undergo background security checks, where positive results are required.
• Vaccinations: Provide proof of required vaccinations in accordance with company and regulatory guidelines.

Apprenticeship-Specific Requirements

• GCSE Qualifications: Hold GCSE (or equivalent) grade 4/C or above in English and Maths.
• As part of your application, you will be required to upload original certificates as evidence of these qualifications.
• Please note that failure to provide these documents during the application process may result in your application being withdrawn.
• Residency: Have lived in the UK or the EEA continuously for the three years immediately before the apprenticeship start date.

What You'll Enjoy

• Fantastic holiday benefits—including discounts, special offers, and life assurance.
• Health and Wellbeing support in five key areas: Financial, Health, Social, Community, and Career.
• Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere.
• Complimentary uniform and work-related airport parking.
• Excellent rates with foreign exchange.
• Pension scheme—we help you plan for the future.

Why Choose a TUI Apprenticeship

This isn't just a job—it's a foundation for your future. As a TUI Cabin Crew Apprentice, you'll:

• Earn while you learn—gain practical experience and recognised qualifications simultaneously.
• Build a career with a global brand—TUI is a household name with opportunities across the travel industry.
• Be supported every step of the way—our experienced instructors and mentors will guide you through your apprenticeship.
• Make a real difference—turning travel dreams into reality for millions of guests.