Cabin Crew Apprenticeship Summer 2027 - Gatwick

TUI Group; Gatwick; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fantastic holiday benefits including: 

Life assurance

Health and wellbeing support

Free in-house training by instructors

Complimentary uniform and airport park

Excellent rates with foreign exchange

Pension scheme

Job summary

Join TUI Group as a Cabin Crew Apprentice and start a rewarding career in travel hospitality. You will deliver excellent customer service, drive passenger satisfaction, and practice safety procedures as you train for a professional role in a fast-paced aviation environment.

From day one, you’ll be part of a supportive team, with in-house training delivered by experienced instructors, opportunities to grow, and benefits including holiday discounts and a pension plan.

Qualifications

• You’re 18 years of age on the first day of your new entrant course.
• You’re able to reach a height of 6ft.2” or 1.89 m, bare feet on the floor.
• You can pass regulatory duties including a full harness test.
• You can swim at least 25 meters.
• You’re willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical.
• You can understand, speak and write English at CEFR B2 or ILR L3.
• You can work shifts across a 24/7 flight programme and report in uniform within 90 minutes.

Responsibilities

• Deliver exceptional customer service with a sales-through-service mindset.
• Ensure safety by following all safety, first aid and service procedures.
• Communicate effectively with passengers and colleagues.
• Work as part of a team to achieve results.
• Be flexible to adapt to roster changes and onboard emergencies.

Skills

Customer service excellence

Effective communication

Fluent English (CEFR B2/ILR L3)

Team player

Adaptability

Problem solving

Education

GCSE English & Maths

Job description

Are you ready to take your career to new heights? At TUI, we’re looking for positive and dedicated colleagues to join our team as Cabin Crew Apprentices. If you have a passion for travel, enjoy delivering great customer service, and a commitment to safety, we want to hear from you!

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and life assurance

• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career

• Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere

• Complimentary uniform and work-related airport parking

• Excellent rates with foreign exchange

• Pension scheme

ABOUT THE JOB

• As Cabin Crew member, you’ll deliver exceptional customer service with a ‘sales through service’ mind-set. As a ‘maker of happy’ customer satisfaction is at the heart of everything you do.

• Your priority is the safety of our customers, implementing all safety, first aid and service procedures and being disciplined to follow these. You’ll always be looking for opportunities to grow and develop.

• A confident communicator, demonstrating emotional intelligence, adapting your style to quickly build relationships with customers and colleagues.

• Committed and passionate, you’ll enjoy working as a team to deliver results.

• Flexible and adaptable, to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others to do the same.

ABOUT YOU

• Passionate about delivering exceptional customer service and going the extra mile.

• Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently.

• Skilled at handling multiple priorities, solving problems, and staying composed even under pressure.

• A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues.

• Flexible and positive mindset, ready for a role where no two days are the same.

ABOUT (Y)OUR REQUIREMENTS

• You’re 18 years of age on the first day of your new entrant course

• You’re able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor

• Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness

• You’re able to swim at least 25 meters

• You’re willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment

• You can understand, speak and write good English equivalent to CEFR B2 or ILR L3

• Able to work shifts across a 24/7 flight programme and be able to report in uniform at home base in 90 minutes.

• Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel. Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines.
• Hold GCSE (or equivalent) grade 4/C or above in English and Maths. As part of your application, you will be required to upload original certificates as evidence of these qualifications. Please note that failure to provide these documents during the application process may result in your application being withdrawn
• Have lived in the UK or the EEA continuously for the three years immediately before the apprenticeship start date

From a workplace to a place to belong. At TUI we embrace diversity, equality and inclusion, encouraging everyone to come as you are, because together, our potential is limitless*.

*We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.