C&E Sales Executive

Glasgow Grosvenor; Glasgow; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Discounted Hotel Stays across our 7H P

Discounted Food and Beverage across 7H

Job summary

Glasgow Grosvenor is seeking a Conference and Events Sales Executive to join our team in Glasgow. You will handle guest enquiries, convert reservations, and actively upsell hotel bedrooms, restaurants, and activities to maximise revenue.

You will collaborate with colleagues across departments to deliver exceptional guest experiences, coordinate events, and participate in promotional activities, contributing to a busy, vibrant West End property.

Qualifications

• Excellent customer service and communication skills.
• Experience in hospitality or events sales is desirable.
• Strong organisation and ability to upsell.

Responsibilities

• Dealing directly with guest enquiries, questions and reservations; warmly answering calls and emails, providing high-standard customer service.
• Contributing to team targets to ensure sales forecasts are achieved, upselling bedrooms, restaurants and activities.
• Utilising our Property Management Systems to manage events and maximise yield.
• Liaising with hotel teams to ensure teamwork and top-notch guest service.

Job description

Situated in the heart of Glasgow’s vibrant West End, the Glasgow Grosvenor Hotel is a stylish and characterful 4-star property overlooking the Botanic Gardens and nestled among the city’s best bars, boutiques, and cultural hotspots. With elegant Victorian architecture and modern interiors, the hotel combines classic charm with contemporary comfort.

The property features over 90 beautifully appointed bedrooms, a welcoming bar and restaurant, and flexible meeting and event spaces, including a grand ballroom—making it a popular choice for both leisure guests and corporate clients.

At Glasgow Grosvenor, we pride ourselves on warm Scottish hospitality, a close-knit team culture, and delivering memorable guest experiences every day. Whether it’s a romantic weekend, a business trip, or a wedding celebration, we go the extra mile to make every moment special.

As a Conference and Events Sales Executive for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

• Dealing directly with our guest enquiries, questions and reservations; warmly answering calls and emails, providing the highest standard of customer service at all times, you’ll also carry out correspondence quality checks


• Contributing fully to the team’s targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurants and variety of activities


• Utilising our Property Management Systems to achieve the highest possible output and results


• Liaising with your colleagues in the teams throughout the hotel to ensure fantastic teamwork, smooth communication and a superior service for our guests


• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations.


• Receive and convert incoming enquiries to achieve targets and maximize revenue


• Manage an events schedule to maximise yield


• Focus on a consistently executed up-selling approach


• Build strong relationships with customers to fully understand their needs


• Arrange and carry out Hotel show rounds


• Ensure the complete administration and execution of all planned events


• Participate in hotel promotional activities

Our Values

• Transparency | We ensure clarity in communication so that there are no surprises


• Ownership | We think and perform like owners


• Driven | We have a constant desire for improvement


• Investment in our People | We continuously invest in our people to ensure that they are the best that they can be


• Pension Scheme


• Discounted Hotel Stays across our 7H Portfolio


• Discounted Food and Beverage across our 7H Portfolio