Business Travel Consultant

Hollybank Trustees Ltd; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Cash plan scheme (probation)

Group Life Cover (probation)

Volunteering days

Christmas Savings Scheme

Season Ticket Loans

Job summary

Gray Dawes Travel is recruiting an experienced Business Travel Consultant to join our Manchester team in a hybrid pattern (3 days in the office, 2 days at home) after training. You will manage enquiries, reservations and traveller profiles, delivering high levels of service and ensuring accuracy in bookings.

Applicants should have business travel experience and be proficient with Sabre GDS (Galileo acceptable).

Qualifications

• Previous experience in business travel.
• Experience using Sabre GDS; Galileo acceptable.
• Excellent telephone manner and attention to detail.
• Confident in dealing directly with clients face to face.

Responsibilities

• Provide high levels of customer service and handle enquiries and reservations.
• Research options to ensure clients get the best deal.
• Process E tickets and travel documentation.
• Advise on visas, passport requirements and vaccinations.
• Handle refunds and cancellations.

Skills

Business travel experience

Sabre GDS

Galileo

Telephone manner

Verbal reasoning

Attention to detail

Tools

Sabre GDS

Galileo

Job description

Location: Hybrid / Manchester, UK
job type: Permanent / Full-time
Sector and subsector: Travel & Tourism | General
Salary: Negotiable salary

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, Canada, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.

With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!

If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.

Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant. This role will ideally be based at our Manchester office preferably on a hybrid working pattern (3 days in the office and 2 days at home) after an initial training period. This is an exciting time to join us as we’re rapidly expanding our operations team.

What You’ll Do

Providing high levels of customer service, you’ll:

• Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met.
• Carry out research for our clients to make sure they get the best deal.
• Process E tickets and travel documentation.
• Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
• Handle refunds and cancellations.

What we’re looking for

• You’ll be a motivated, passionate individual who has previous experience of working in business travel.
• Experience using Sabre GDS although Galileo experience would be considered.
• You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
• Confident in dealing directly with our client on a face to face basis.
• You’ll be happy to work between the hours of 8am and 6pm on a rota basis.

What We Can Offer

Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including;

• Cash plan scheme (after probationary period has been completed)
• Group Life Cover (after probationary period has been completed)
• Volunteering days
• Christmas Savings Scheme
• Season Ticket Loans