Business Systems & Training Analyst

City Girl Network Limited; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Gym discounts

Growth opportunities

Job summary

Howells Legal in Cardiff is seeking a Systems and Support Analyst to work with the IT team on business systems, documentation and process improvements. The role focuses on documenting systems and user guides, and assisting with testing, upgrades and changes.

No extensive IT experience is required; we value a proactive, learner mindset, clear communication and the ability to work with colleagues at all levels.

Qualifications

• Bachelor’s degree in IT, CS or related, or equivalent practical experience.
• Willingness to learn ActionStep, CMS, SharePoint and related systems.
• Ability to document and communicate technical information clearly.

Responsibilities

• Produce and maintain systems documentation and user documentation.
• Deliver training to users on systems and applications.
• Review ICT processes and recommend service improvements.
• Maintain accurate documentation of systems, changes and support activities.
• Assist with testing, upgrades and system implementations.
• Support projects, integrations and business change initiatives.

Skills

Documentation

Customer engagement

Problem solving

Team player

Education

Bachelor's Degree in IT or Computer Science

Tools

ActionStep

CMS System

SharePoint

Howells Systems

Job description

Howells Legal in Cardiff is seeking a Systems and Support Analyst to work with the IT team on business systems, documentation and process improvements. The role focuses on documenting systems and user guides, and assisting with testing, upgrades and changes.

No extensive IT experience is required; we value a proactive, learner mindset, clear communication and the ability to work with colleagues at all levels.