Business Systems Support & Testing Specialist

United Utilities; Warrington; Hybrid; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Annual leave 26 days

Pension scheme 14% employer contrib.

Healthcare plan

EVolve Car Scheme

Employee discounts

Job summary

United Utilities is seeking a proactive Business Systems Support Analyst in Warrington to resolve issues across critical systems (alto, Salesforce, Temetra, My Account, and more) and to test code changes. The role supports a 37-hour week with flexibility for part-time arrangements.

Join a team focused on improving operational performance and customer experience, offering a robust salary and comprehensive benefits.

Qualifications

• Strong analytical and problem solving skills.
• Understanding of UU Customer systems and related interfaces.
• Good written and verbal communication skills; ability to explain technical issues clearly.
• Ability to exercise judgement to determine whether escalation is necessary.

Responsibilities

• Take corrective action to resolve queries raised via the Business Systems Support Mailbox.
• Raise jobs appropriately with UU IT or third parties.
• Analyse test requirements, design, document and execute test scripts for all systems supported by the team.
• Execute test scripts to test code changes and raise incidents for failures.
• Execute regression testing in advance of maintenance releases or upgrades.
• Provide support to coach the team to reduce future queries.

Skills

Analytical skills

Problem solving

UU Customer systems

Communication (written)

Escalation judgement

Job description

United Utilities is seeking a proactive Business Systems Support Analyst in Warrington to resolve issues across critical systems (alto, Salesforce, Temetra, My Account, and more) and to test code changes. The role supports a 37-hour week with flexibility for part-time arrangements.

Join a team focused on improving operational performance and customer experience, offering a robust salary and comprehensive benefits.