Business Systems Support Analyst

United Utilities; Warrington; Hybrid; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Annual leave 26 days

Pension scheme 14% employer contrib.

Healthcare plan

EVolve Car Scheme

Employee discounts

Job summary

United Utilities is seeking a proactive Business Systems Support Analyst in Warrington to resolve issues across critical systems (alto, Salesforce, Temetra, My Account, and more) and to test code changes. The role supports a 37-hour week with flexibility for part-time arrangements.

Join a team focused on improving operational performance and customer experience, offering a robust salary and comprehensive benefits.

Qualifications

• Strong analytical and problem solving skills.
• Understanding of UU Customer systems and related interfaces.
• Good written and verbal communication skills; ability to explain technical issues clearly.
• Ability to exercise judgement to determine whether escalation is necessary.

Responsibilities

• Take corrective action to resolve queries raised via the Business Systems Support Mailbox.
• Raise jobs appropriately with UU IT or third parties.
• Analyse test requirements, design, document and execute test scripts for all systems supported by the team.
• Execute test scripts to test code changes and raise incidents for failures.
• Execute regression testing in advance of maintenance releases or upgrades.
• Provide support to coach the team to reduce future queries.

Skills

Analytical skills

Problem solving

UU Customer systems

Communication (written)

Escalation judgement

Job description

Job number UU06299 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Posting End Date 03/09/2026 Band 6b Role Type Permanent Work hours 37 Hours per Week Salary £37,249.00

We're looking for a proactive and analytical Business Systems Support Analyst to join our Business Systems Support team. This is an exciting opportunity for someone who enjoys problem-solving, working with business-critical systems, and making a real difference to operational performance and customer experience.

This role is offered on a full-time basis, or part-time basis working a minimum of 25 hours per week. We are happy to discuss this and any flexible working arrangements at interview.

In this role, you'll be part of an operational team responsible for the resolution of queries and issues raised in relation to the systems supported (currently alto, customer workflow salesforce, developer services salesforce, metering salesforce, temetra, my account, mobile app and debt manager), together with carrying out user acceptance testing on these systems.

You'll identify the cause of issues and either raise for further IT investigation and fix, correct the issue or implement a work around in the interim.

What You'll Be Doing

• Take corrective action to resolve queries which have been raised through the Business Systems Support Mailbox.
• Raise jobs appropriately with UU IT or third parties.
• Analyse test requirements, design, document and execute test scripts for all systems supported by the team.
• Execute test scripts to test code changes and raise incidents for failures.
• Execute regression testing in advance of maintenance releases or technical upgrades.
• Provide support to consistent coaching team to reduce further queries into the team.

What We're Looking For

• Strong analytical and problem solving skills
• Understanding of UU Customer systems
• Good understanding of the domestic retail billing system (alto) and other associated interfaces eg: SOA, Cybersource
• Ability to exercise judgement to determine whether escalation is necessary.
• Good written and verbal skills and be able to communicate technical issues

What We Offer

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.