Business Systems Support Officer

Channel Commercials PLC; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Business Systems Support Officer to join their dynamic team in Ashford. This role is pivotal in providing administrative support and user assistance for various systems, including Microsoft Office and SharePoint. You'll be the primary point of contact for user support, maintaining accurate data, and assisting with compliance documentation. This position offers a chance to engage in exciting projects, including system rollouts and KPI monitoring, all within a supportive environment. If you thrive in a collaborative setting and are passionate about technology, this opportunity is perfect for you.

Benefits

Sick pay

Pension scheme

30 days holiday (including bank holidays)

Qualifications

• Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.
• Experience in user support and administrative roles is essential.

Responsibilities

• Provide tier 0-1 systems/software support to staff across the business.
• Maintain user profiles and assist in compliance documentation.

Skills

Microsoft Office

SharePoint

Data Analysis

User Support

Compliance Documentation

KPI Monitoring

PACCAR.net

E-learning Systems

Microsoft Power Platforms

Kerridge

DocuSign

Education

Experience in an administrative role

Tools

SharePoint

PACCAR.net

E-learning portal

Absence Management System

Microsoft Power Platforms

Kerridge

DocuSign

Job description

We have an exciting opportunity for a Business Systems Support Officer based at our Ashford depot.

The purpose of the role is to provide administration support to the central head-office functions, and tier 0-1 systems/software support to staff across the business.

Key responsibilities include:

• Primary point of contact for user-support on various systems including: Microsoft Office, SharePoint, PACCAR.net, e-learning portal, Absence Management System
• Maintenance of user profiles and accurate company/staff data within those systems
• Assist in the maintenance and development of the Company intranet (SharePoint)
• Create and update template documents and forms as needed.
• Log company training records and assign e-learning courses
• Administration of other company records including waste documentation & utility data
• Maintain and review compliance documentation from customers and suppliers
• Order and distribute staff corporate workwear.
• Assist with the review and reporting of KPI’s, customer surveys, and complaints
• Assist with ad-hoc projects for head office functions, including new system rollouts
• Proficient Microsoft Office skills – (specifically, Word, Excel, PowerPoint) - ability to design forms/templates, presentations, produce spreadsheets, and graphs
• Able to provide basic support to users at all levels of the organisation on software/systems within scope, resolving queries where possible, and escalating where necessary
• Experience in an administrative role – ideally including maintaining user profiles/permissions
• Demonstrable experience supporting users with software programmes
• Experience administering a SharePoint site or similar
• Experience administering compliance documentation
• Experience conducting data analysis and/or producing and monitoring KPIs
• Familiarity with Microsoft Power Platforms, Kerridge and/or DocuSign

To apply, please attach a CV and a covering letter detailing your salary expectations below.

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Ref: AJ01

Location: Ashford, Kent

Benefits: Sick pay, pension scheme, and 30 days holiday (including bank holidays).