Operational Support Officer (OSO) at HMP Bronzefield

TN United Kingdom; Ashford; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading organization as an Operational Support Officer at HMP Bronzefield in Ashford. This role offers a rewarding opportunity to make a positive impact on the lives of staff and residents. We seek individuals with strong interpersonal skills and a proactive approach to equality and safety. Comprehensive training will be provided to ensure you are well-prepared for the challenges of this unique environment. Apply now to be part of a diverse and inclusive team dedicated to improving the quality of life for all.

Benefits

Full paid training

Salary of £26,208 + London Weighting

Qualifications

• High level of interpersonal skills required.
• Proactive approach to equality, inclusion, and health and safety.
• Ability to work alone or in a team.

Responsibilities

• Maintain a safe and secure environment for staff and visitors.
• Engage with and manage people effectively.
• Build rapport with colleagues and visitors.

Skills

Interpersonal Skills

Proactive Approach to Equality and Inclusion

Proactive Approach to Health and Safety

Teamwork

Systematic Approach

Job description

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Operational Support Officer (OSO) at HMP Bronzefield, Ashford

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Client:

Sodexo

Location:

Ashford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2883ee83a473

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Job Introduction

Are you looking for a rewarding and challenging role in a dynamic and diverse environment? Do you have excellent interpersonal and customer service skills? Do you want to make a positive difference to the lives of staff, visitors, and residents at HMP Bronzefield?

If yes, then we have an exciting opportunity for you to join our team as an Operations Support Officer (OSO).

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What we are offering

• Salary of £26,208 + London Weighting £3,
• 40 hours per week, Monday to Sunday.
• Full paid training provided.
• Please see our attached benefits guide for everything we have to offer!

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Your role as an Operational Support Officer

Speak to any of our OSOs and they’ll tell you the same thing. The most important thing you can bring to the role isn’t previous experience in this environment. It’s having the people skills to engage with and manage the people you look after.

As an Operations Support Officer, you will be responsible for maintaining a safe and secure environment for staff, visitors, and residents where everyone is treated with decency, dignity, and respect. You will also create, maintain, and promote an environment which demonstrates an adherence to safety and security.

It’s also about your appetite for learning and your ambition to build a career. So, whether you are from the Forces, Social Care, Support Work, Teaching, Retail or anywhere else, if you want a change in life that could change your future, take a closer look at Sodexo.

Working in a prison is unlike any other career. You will be able to challenge with humility and remain professional at all times. You would also be expected to build rapport with all colleagues and visitors whilst remaining respectful. Overall, you would be an ambassador for HMP Bronzefield and Sodexo, as you are the first and last person each visitor and member of staff will be on their visit.

Please see the attached job description for a more detailed list of the main responsibilities.

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The Ideal Candidate

Key attributes we look for aren’t all about qualifications and employment history but more about who you are and the values you live by. Below are some of the key attributes and characteristics we typically look for:

• High level of interpersonal skills.
• Has a proactive approach to Equality and Inclusion.
• Has a proactive approach to Health and Safety.
• Willingness to challenge inappropriate behaviour in a calm and reasonable manner.
• Ability to perform tasks alone or in a team to a high standard without constant supervision.
• Proactive and systematic approach to tasks.

An incredible training program

Worried about getting started and whether you would be equipped enough for the role? Don’t worry, we always want you to be comfortable and confident at work so ALL training will be provided!

Getting you up to speed and equipping you with the tools to do your job happens over a four-week training programme. This is where you’ll develop the necessary skills to work independently as an OSO. From shadowing more experienced colleagues, to understanding how to deal with conflict, you’ll be ready and prepared for every day going forward.

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At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.