Business Systems Support Analyst

Codan Limited; Whiteley; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension plan

Employee Assistance Program

Income protection

Flexible core working hours

Onsite subsidised cafe

Training and development

Job summary

Codan Limited in Whiteley, UK is seeking a Business Systems Support Analyst to ensure SAP-based processes run smoothly across UK units. You will analyse business needs, translate requirements for SAP enhancements, support testing, and provide second-level user support, helping maximise system performance and productivity.

You will collaborate with Business Analysts, IT, and Project Leads, contribute to change control, and drive process improvements across Fi-CO, SD and MM modules.

Qualifications

• Degree level qualification or equivalent with significant industry experience.
• Experience in SAP in a customer-facing role (minimum 3 years).
• Experience in a manufacturing environment and SAP functional areas Fi-CO, SD, MM.

Responsibilities

• Gather and facilitate business process discussions, design solutions and document requirements.
• Provide inputs to promote best-practice SAP functionality and troubleshoot project issues.
• Ensure changes follow change control processes and are properly documented.
• Translate business needs into SAP-based solutions and support testing and implementation.
• Provide second-level SAP support to UK users and resolve issues to maximise productivity.

Skills

Business process analysis

Customer-facing experience

Manufacturing industry knowledge

Education

Degree-level qualification

Tools

SAP

Job description

Title: Business Systems Support Analyst
Date: 27 Oct 2026
Location: United Kingdom, Whiteley, Hampshire, GB

About Us

Codan Limited is an Australian company listed on the Australian Securities Exchange (ASX) (Codan) with global operations capturing several locations across EMEA. Codan is a global group of innovative, technology companies, focused on transforming lives through critical technologies.

We deliver solutions across communication, detection and connection.

Our global footprint has offices in Australia, Brazil, Canada, Denmark, UAE, Ireland, Mexico, Singapore, the UK, and the USA. We sell our products in over 150 countries to customers such as global governments, businesses, NGOs, aid and humanitarian organisations, security and military groups, public safety, emergency response, broadcast, and consumer markets.

We deliver innovation, wherever you are.

About The Role

As part of the Group Business Systems team, you’ll help ensure a high level of service and system performance across our UK business units. You’ll analyse current and future business processes, translate business needs into clear requirements for approved SAP enhancements, and support the testing and implementation of system changes. Alongside this, you’ll provide second-level support to UK users, helping resolve issues and ensuring business process systems operate effectively.

Key Responsibilities

• Gather and facilitate business process discussions, solution design and documentation, configuration, test, and end-user support.
• Provide inputs in promoting and implementing best-practice solutions (business processes and SAP functionality); proactively address problems and troubleshoot Project issues.
• Ensure any changes made to the system follow the change control processes.
• Collaborate with the business areas to define business needs and gather requirements that meet business goals and objectives to implement system solutions and translate those business requirements into SAP based business solutions and ensure an ultimately working solution in SAP or third party applications.
• Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent.
• Contribute to strategy sessions and help guide business management in their use of SAP and Work with department leadership to create an open dialog to determine issues and derive enhancement priorities.
• Work with department leadership to create an open dialog to determine issues and derive enhancement priorities and communicating plans with stakeholders for review and approval.
• Continually scout for business process improvements and support the business in attaining the highest levels of productivity.
• Walk customer through problem-solving process and follow up with customers to ensure issues have been resolved.
• Implement SAP system solutions utilising the system development lifecycle and project management methodologies by utilising change management methodology and to ensure the appropriate documentation is complete to implement system changes.
• Troubleshoot SAP business process in the MM, SD or PP modules as well as interfaces, providing resolution and improvements as required.
• Assist with troubleshooting Functional and Technical SAP issues and assist in developing and maintain functional requirement specifications, test scripts/documentation and provide training as required.

About You

• Degree level qualification or minimum 7yrs Industry knowledge.
• Previous experience working in SAP in a customer facing role (minimum 3 years’ experience).
• Previous experience working in a manufacturing environment.
• Broad understanding of SAP functional areas, in particular Fi-CO, SD and MM.
• Previous experience in training business users in ERP applications.

Personal attributes

• Ability to work independently.
• Effective time management skills.
• Excellent problem solving and analysis skills.
• Ability to travel throughout the region on a regular and ongoing basis.
• Flexible and adaptable approach.
• Demonstrated practical aptitude and willingness to learn new skills.
• Well-developed interpersonal and communication skills.
• Able to prioritise competing demands.
• Team player.
• Self motivated.

Benefits And Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude. Our staff receive:

• 25 days annual leave plus Bank holidays
• A generous pension plan
• Employee Assistance Program
• Income protection
• Flexible core working hours
• Onsite subsidised cafe
• A personal approach to training and development

Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

Codan is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.