Business Systems Support Analyst

Codan Limited; Whiteley; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Employee Assistance Program

Income protection

Flexible core working hours

Training and development

Job summary

Codan Limited is a global technology company delivering critical solutions across communication, detection and connection. The UK team focuses on SAP enhancements, testing, and user support to maintain high service levels.

The role involves translating business needs into SAP-based solutions, collaborating with IT and business leaders, and providing second-level support to UK users. Travel within the region is required as part of responsibilities.

Qualifications

• Degree level qualification or minimum 7yrs industry knowledge.
• Previous SAP experience in a customer facing role (minimum 3 years).
• Previous experience working in a manufacturing environment.
• Broad understanding of SAP functional areas, Fi-CO, SD and MM.
• Experience training business users in ERP applications.

Responsibilities

• Gather and facilitate business process discussions, solution design and documentation, configuration, test, and end-user support.
• Provide inputs in promoting and implementing best-practice solutions (business processes and SAP functionality); troubleshoot project issues.
• Ensure changes follow change control processes.
• Define business needs and translate requirements into SAP-based solutions.
• Collaborate with Analysts, Project Leads and IT to resolve issues and ensure viable solutions.
• Support SAP usage and prioritise enhancement decisions with stakeholders.
• Communicate plans for review and approval with leadership.
• Identify opportunities for business process improvements to boost productivity.
• Guide customers through problem-solving and ensure issues are resolved.
• Implement SAP solutions using SDLC and project management methodologies.

Skills

Problem solving

Analytical thinking

Communication

Independent working

Education

Degree level qualification or 7yrs industry knowledge

Tools

SAP

Job description

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Codan Limited is an Australian company listed on the Australian Securities Exchange (ASX) (Codan) with global operations capturing several locations across EMEA. Codan is a global group of innovative, technology companies, focused on transforming lives through critical technologies.

We deliver solutions across communication, detection and connection.

Our global footprint has offices in Australia, Brazil, Canada, Denmark, UAE, Ireland, Mexico, Singapore, the UK, and the USA. We sell our products in over 150 countries to customers such as global governments, businesses, NGOs, aid and humanitarian organisations, security and military groups, public safety, emergency response, broadcast, and consumer markets.

We deliver innovation, wherever you are.

About the role

As part of the Group Business Systems team, you’ll help ensure a high level of service and system performance across our UK business units. You’ll analyse current and future business processes, translate business needs into clear requirements for approved SAP enhancements, and support the testing and implementation of system changes. Alongside this, you’ll provide second-level support to UK users, helping resolve issues and ensuring business process systems operate effectively.

Key Responsibilities

• Gather and facilitate business process discussions, solution design and documentation, configuration, test, and end-user support.
• Provide inputs in promoting and implementing best-practice solutions (business processes and SAP functionality); proactively address problems and troubleshoot Project issues.
• Ensure any changes made to the system follow the change control processes.
• Collaborate with the business areas to define business needs and gather requirements that meet business goals and objectives to implement system solutions and translate those business requirements into SAP based business solutions and ensure an ultimately working solution in SAP or third party applications.
• Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent.
• Contribute to strategy sessions and help guide business management in their use of SAP and Work with department leadership to create an open dialog to determine issues and derive enhancement priorities.
• Work with department leadership to create an open dialog to determine issues and derive enhancement priorities and communicating plans with stakeholders for review and approval.
• Continually scout for business process improvements and support the business in attaining the highest levels of productivity.
• Walk customer through problem-solving process and follow up with customers to ensure issues have been resolved.
• Implement SAP system solutions utilising the system development lifecycle and project management methodologies by utilising change management methodology and to ensure the appropriate documentation is complete to implement system changes.
• Troubleshoot SAP business process in the MM, SD or PP modules as well as interfaces, providing resolution and improvements as required.
• Assist with troubleshooting Functional and Technical SAP issues and assist in developing and maintain functional requirement specifications, test scripts/documentation and provide training as required.

About You

• Degree level qualification or minimum 7yrs Industry knowledge.
• Previous experience working in SAP in a customer facing role (minimum 3 years’ experience).
• Previous experience working in a manufacturing environment.
• Broad understanding of SAP functional areas, in particular Fi-CO, SD and MM.
• Previous experience in training business users in ERP applications.

Personal attributes

• Ability to work independently.
• Excellent problem solving and analysis skills.
• Ability to travel throughout the region on a regular and ongoing basis.
• Flexible and adaptable approach.
• Demonstrated practical aptitude and willingness to learn new skills.
• Well-developed interpersonal and communication skills.
• Able to prioritise competing demands.
• Team player.
• Self motivated.
• Prepared to undergo UK Security Clearance

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a "can-do" attitude. Our staff receive:

• 25 days annual leave plus Bank holidays
• Employee Assistance Program
• Income protection
• Flexible core working hours
• A personal approach to training and development

Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

Codan is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.