Business Systems Support Analyst

TN United Kingdom; Colchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Business Systems Support Analyst to enhance their IT team. This remote role, with occasional travel to the Colchester office, offers a unique opportunity to bridge IT support and business systems analysis. The ideal candidate will possess a strong technical support background, with skills in Power BI and SQL, and will play a crucial role in ensuring system functionality while delivering valuable data insights. Join a dynamic environment that values your contributions and offers flexible working arrangements along with generous benefits.

Benefits

40 days holiday

Enhanced pension

Flexible remote working

Qualifications

• Proven experience in providing 1st and 2nd line IT support.
• Hands-on experience with Power BI and SQL data querying.

Responsibilities

• Deliver 1st and 2nd line support to users across business systems.
• Maintain documentation on applications, support tickets, and resolutions.

Skills

1st and 2nd line IT support

Power BI

SQL

Communication skills

Problem-solving skills

Tools

Power BI

SQL

Job description

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Business Systems Support Analyst, Colchester

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Client:

Location:

Colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ad082097ff92

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job Title: Business Systems Support Analyst

Location: Remote (with occasional travel to Colchester)

Benefits: 40 days holiday | Enhanced pension | Flexible remote working

Cooper Lomaz is proud to be supporting a well-established organisation in the Colchester area in their search for a Business Systems Support Analyst. Following team growth, this new role plays a vital part in bridging IT support and business systems analysis, ensuring smooth system functionality while delivering valuable insights through data.

This is an excellent opportunity for someone with a strong technical support background and an interest in data and systems, looking to take the next step in their IT career.

Key Responsibilities:

• Deliver 1st and 2nd line support to users across business systems and applications
• Assist the wider IT team with technical queries and issue resolution
• Maintain accurate documentation on applications, support tickets, actions, and resolutions
• Analyse existing reporting tools and identify improvements for efficiency and accuracy
• Extract and provide meaningful data insights to support business decisions

Skills & Experience Required:

• Proven experience providing 1st and 2nd line IT support
• Hands-on experience with Power BI or other reporting tools
• Working knowledge of SQL and data querying
• Ability to translate technical detail into clear communication for non-technical stakeholders
• Experience supporting bespoke business applications
• Strong problem-solving skills and a proactive attitude

This is a remote role with a requirement to attend the Colchester office occasionally, based on business needs - this could be weekly or as required.