Business Systems Suport Analyst

Swi-tch; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global organisation in the UK is seeking a Business Systems Support Analyst to provide hands-on support for Microsoft Dynamics NAV (Navision) and Business Central. This full-time position involves resolving helpdesk tickets, troubleshooting issues, and supporting finance and operational users. The ideal candidate has over 2 years of experience with NAV/Business Central, strong communication skills, and the ability to work independently. This role offers an opportunity to make a significant impact in a well-established company.

Qualifications

• 2+ years supporting Microsoft Dynamics NAV (Navision) or Business Central.
• Ability to run BAU support independently.
• Strong communication skills and accountability.

Responsibilities

• Own helpdesk tickets end‑to‑end, ensuring fast, high‑quality resolution.
• Troubleshoot and resolve 1st/2nd line issues in NAV/Business Central.
• Support users across finance and operational processes.

Skills

Troubleshooting

User support

Data analysis

Communication

Ownership

Tools

Microsoft Dynamics NAV

Business Central

SAP

Oracle

NetSuite

Job description

Base pay range

Direct message the job poster from Swi-tch

Business Systems Support Analyst (Dynamics NAV)

Well-established global organisation looking for a hands‑on support analyst to own BAU support for Microsoft Dynamics NAV (Navision) or Business Central and keep the system running smoothly.

What You’ll Do (Support Focus)

• Own helpdesk tickets end‑to‑end, ensuring fast, high‑quality resolution
• Troubleshoot and resolve 1st/2nd line issues in NAV / Business Central
• Support users across finance and operational processes
• Investigate data and process issues, identify root cause, and fix or escalated
• Work closely with stakeholders, translating business problems into system actions
• Create user documentation and deliver training to reduce repeat issues
• 2+ years supporting NAV (Navision) and/or Business Central
• Can run BAU support independently
• Strong communication, takes ownership, follows issues through to closure

Nice-to-Haves

• Integration troubleshooting exposure
• Documentation / training experience
• Exposure to other ERPs (SAP, Oracle, NetSuite)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Staffing and Recruiting

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