Business Systems & IT Manager

Transition Partners; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Transition Partners is seeking a Business Systems & IT Manager in Birmingham to own ERP and business applications and oversee day-to-day internal IT across multiple sites. The role is hands-on, coordinating with ERP and IT partners when specialist support is required.

The successful candidate will support users across Finance, Operations, Purchasing and Warehouse, troubleshoot issues, manage access and drive process improvements. Hybrid working is available after an initial training period.

Qualifications

• Experience across ERP and business applications
• Comfortable supporting users and stakeholders
• Able to work with external ERP/IT partners

Responsibilities

• Take day-to-day ownership of the ERP and business applications
• Support users across Finance, Operations, Purchasing and Warehouse
• Troubleshoot ERP, application and IT issues to resolution
• Manage system access, permissions, configuration and user setup
• Support reporting, data quality and process improvements
• Identify opportunities to improve workflows and automate manual processes
• Support upgrades, integrations and new system functionality
• Work with external ERP and IT suppliers
• Support Microsoft 365, Active Directory / Entra ID, users and devices
• Manage onboarding and offboarding from an IT perspective
• Maintain IT documentation, asset records and supplier information
• Support the ongoing development of the company’s business systems and IT function

Job description

We're looking for a Business Systems & IT Manager to take ownership of ERP, business applications and day-to-day internal IT for a multi-site business in Birmingham.

This is a hands-on role for someone who is comfortable working across business systems, user support and general IT, while also coordinating with external ERP and IT partners where specialist support is required.

Key responsibilities

• Take day-to-day ownership of the ERP and wider business applications
• Support users across Finance, Operations, Purchasing and Warehouse
• Troubleshoot ERP, application and general IT issues through to resolution
• Manage system access, permissions, configuration and user setup
• Support reporting, data quality and process improvements
• Identify opportunities to improve workflows and automate manual processes
• Support upgrades, integrations and new system functionality
• Work with external ERP and IT suppliers
• Support Microsoft 365, Active Directory / Entra ID, users and devices
• Manage onboarding and offboarding from an IT perspective
• Maintain IT documentation, asset records and supplier information
• Support the ongoing development of the company’s business systems and IT function

What we're looking for

You'll ideally have a combination of business systems and hands-on IT experience.

Relevant backgrounds could include:

• Business Systems Analyst
• ERP Support Analyst
• Applications Support Analyst
• Business Applications Analyst
• IT Systems Manager
• IT & Business Systems Manager
• Senior IT Support Engineer with ERP or business applications experience

Experience in some of the following would be useful:

• ERP systems
• Business applications
• CRM
• MRP
• Warehouse management systems
• Microsoft 365
• Active Directory / Entra ID
• User and access management
• General IT support and troubleshooting
• Third-party suppliers / MSPs
• System upgrades, implementations or migrations
• Process improvement
• Documentation and SOPs

The right person will be comfortable taking ownership of problems, working independently and communicating with both technical and non-technical stakeholders.

Previous experience with a specific ERP platform is not essential, but you should have experience supporting business-critical systems and be confident learning new applications.

This is a role with genuine ownership across ERP, business systems and internal IT.

You'll work closely with senior stakeholders across the business, have the opportunity to improve existing systems and processes, and help shape how the function develops over time.

There will be an initial handover and training period, followed by greater flexibility around hybrid working once you're fully up to speed.