Business Systems Analyst, Specialist

The Vanguard Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Vanguard is seeking a Business Systems Analyst to join the FAS CRM team in a hybrid Manchester office. You will analyze business needs, translate them into system requirements, lead design, testing, implementation and support for Enterprise CRM deliveries, and drive cross-functional improvements.

The role requires experience with Dynamics 365 customer service, agile delivery, strong communication, and familiarity with PowerPlatform and PowerBI; an undergraduate degree or equivalent qualification

Qualifications

• Experience implementing Dynamics 365 customer service projects.
• Experience working in an agile team.
• Excellent communication skills.
• Experience with wider PowerPlatform capability and PowerBI beneficial.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• The Business Systems Analyst role sits in the FAS CRM team.
• The role provides analysis of business systems and user needs for the CRM platform, working closely with the Enterprise CRM team to ensure delivery of the business technical strategy.
• The role will leads system set-up, technical designs, and test planning for Enterprise CRM deliveries.
• In this role you will Analyse business needs and translate them into clear system requirements.
• Lead application design, testing, implementation, and support while driving process improvements and effective cross-functional delivery.
• Maintain documentation, support users, guide colleagues, and contribute to special projects.

Skills

Dynamics 365

Agile methodologies

Power Platform

PowerBI

Communication

Education

Undergraduate degree

Job description

Business Systems Analyst

The Role

The Business Systems Analyst role sits in the FAS CRM team. The role provides analysis of business systems and user needs for the CRM platform, working closely with the Enterprise CRM team to ensure delivery of the business technical strategy. The role will leads system set-up, technical designs, and test planning for Enterprise CRM deliveries. In this role you will Analyse business needs and translate them into clear system requirements Lead application design, testing, implementation, and support while driving process improvements and effective cross-functional delivery Maintain documentation, support users, guide colleagues, and contribute to special projects.

Responsibilities

• The Business Systems Analyst role sits in the FAS CRM team.
• The role provides analysis of business systems and user needs for the CRM platform, working closely with the Enterprise CRM team to ensure delivery of the business technical strategy.
• The role will leads system set-up, technical designs, and test planning for Enterprise CRM deliveries.
• In this role you will Analyse business needs and translate them into clear system requirements.
• Lead application design, testing, implementation, and support while driving process improvements and effective cross-functional delivery.
• Maintain documentation, support users, guide colleagues, and contribute to special projects.

What it takes

• Experience implementing Dynamics 365 customer service projects.
• Experience working in an agile team.
• Excellent communication skills.
• Experience with wider PowerPlatform capability and PowerBI beneficial.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

• Vanguard is not offering visa sponsorship for this position.

This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday).

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.” We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.