Senior Business Improvement Specialist

Markel; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

25 days holiday

Company pension

Private medical

Dental cover

Life insurance

Travel insurance

Income protection

Job summary

Markel is seeking a Senior Business Improvement Specialist to lead high-impact transformation initiatives across our International operations outside the Americas, driving process excellence, efficiency, and measurable benefits to support our ambitious growth strategy.

You will work with senior stakeholders to shape projects, champion data-driven improvement, and apply Lean Six Sigma and automation where appropriate, contributing to the Change Delivery function across regions.

Qualifications

• Experience leading cross-functional improvement projects.
• Ability to measure benefits and promote them across the organisation.
• Lean Six Sigma Black Belt with data-driven decision making.
• Strong problem solving and root-cause analysis skills.
• Able to work independently on projects and influence senior stakeholders.
• Insurance industry experience, London Market is useful.

Responsibilities

• Shape improvement projects aligned to strategic priorities with the Head of Business Improvement.
• Lead cross-functional and cross-divisional process improvement initiatives, including AI/automation.
• Engage senior leaders across International to scope opportunities and deliverables.
• Develop the Business Improvement practitioner network to raise capabilities.
• Contribute to the process improvement framework with governance, KPIs, and templates.
• Support embedding process performance metrics across live operations.
• Assist the Change Delivery Team with process design on strategic developments.
• Promote the value of business improvement across the organisation.

Skills

Process improvement

Lean Six Sigma Black Belt

Data analysis

Stakeholder management

Problem solving

Independent working

Communication

Job description

Looking for a role that will have a meaningful impact with strategic business planning?

We’re looking for a Senior Business Improvement Specialist to lead high-impact transformation initiatives across our International business, driving process excellence, productivity gains, and measurable benefits that support our ambitious growth strategy.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

The Business Improvement Team partners with senior stakeholders across our International business to identify and deliver strategic process improvements that drive operational excellence, efficiency, and sustainable growth. Supporting all regions outside of the Americas, the team plays a key role in enhancing core business systems and processes in collaboration with the wider Change Delivery function. As part of the International division’s ambitious five-year growth strategy, the Business Improvement Specialist will lead high-impact improvement initiatives, working closely with stakeholders across the organisation to ensure projects are effectively planned, resourced, implemented, and embedded into live operations, with clear and measurable business benefits delivered.

What you’ll be doing:

• Work with the Head of Business Improvement to shape business improvement projects aligned to strategic priorities
• Lead a mix of departmental, cross functional and cross divisional process improvement projects, including where AI and other automation technologies are involved
• Engage with senior leaders across International to find and scope team based improvement opportunities and determine how best to deliver
• Take a leading role in our Business Improvement practitioner network developing business-wide capability to achieve local improvements
• Contribute to our process improvement framework including training, governance, KPIs, template libraries
• Support the organisation to embed and use process performance metrics
• Support the wider Change Delivery Team by assisting with process design activities on strategic system developments/improvements
• Promote the value of business improvement across the organisation

Our must-haves:

• A track record of process improvement projects of a cross functional and/or multi-geographic basis
• An ability to measure improvement benefits and promote these across the organization
• Demonstrable experience in Lean Six Sigma methodologies to Black Belt
• Excellent problem solving skills with deep knowledge of root cause analysis and risk reduction techniques
• Proven ability to use data analysis to underpin improvement decisions
• A positive mindset to improvement and change
• Ability to work independently on projects
• A hands-on approach, with high energy levels and self-motivation
• Capable of forming trusting relationships with senior stakeholders
• A strong ability to communicate and influence both technical and non-technical audiences
• Experience within Insurance, in particular the London Market would be useful

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.