Underwriting Support Technician

Markel; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Pension scheme

Private medical

Job summary

Markel's underwriting support team in London is seeking detail-oriented individuals to join the USS data-entry group. You will input policy information, help maintain data quality and support underwriting colleagues across multiple classes.

We value a proactive, collaborative attitude and a willingness to participate in process improvements, training, and AI initiatives, with opportunities for career development in a global, purpose-driven company.

Qualifications

• Computer literate with ability to understand in-house and Microsoft systems.
• Experience in the insurance industry, Energy experience preferred but not essential.
• Demonstrate consistently high-quality customer focus and service delivery.
• Ability to work in a busy team with shifting priorities and cover for teammates.
• Positive approach to change and willingness to participate in future projects.

Responsibilities

• Perform data entry of insurance policy information into in-house systems to defined standards of accuracy and timeliness.
• Develop broad class knowledge to support the centralised team and specialise in a specific class to become a main contact for underwriting.
• Manage daily workflow and queries, liaising with line manager and underwriting team to support productivity targets.
• Monitor data accuracy levels using QC reporting and dashboards.
• Develop and maintain effective working relationships with underwriting teams and attend meetings when required.
• Engage with training opportunities and support Markel's progress with process optimisation, automation and AI initiatives.

Skills

Attention to detail

Team player

Customer focus

Adaptable to change

Tools

Microsoft 365

In-house systems

QC dashboards

Job description

Do you have excellent attention to detail and would like to be part of the underwriting support team at Markel?

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Opportunity

Underwriting Support Services (USS) is a centralised team based in our London Fenchurch Street office. We provide a high-quality, timely and accurate data capture and administrative support to our London Market underwriting teams. The team supports a broad range of classes of business, including Marine, Energy, Professional Liability, Cyber and Specialty lines. Our role is to ensure underwriting information is processed, uploaded and quality checked in line with agreed standards and service expectations. USS plays an important part in supporting efficient underwriting operations by managing insurance policy data, undertaking quality assurance activity and responding to technical and process queries from the business.

What You’ll Be Doing

• Perform data entry of insurance policy information into in-house systems to agreed, defined standards of accuracy and timeliness.
• Develop a broad class of business knowledge, to support the centralised team model and also specialise in a specific class of business, to become a main point of contact for the underwriting team.
• Manage your daily workflow and business queries efficiently, liaising with both your line manager and underwriting team to support productivity targets.
• Monitor and maintain data accuracy levels, utilising QC reporting and dashboards.
• Develop and maintain effective working relationships with the underwriting teams and attend underwriting meetings when required.
• Engage with training opportunities and support Markel's progress with process optimisation, automation and AI initiatives.

Our Must-haves

• Computer literate, with the ability to develop a full understanding of in-house and Microsoft systems
• Experience in the insurance industry, with Energy experience being ideal but not essential
• Demonstrate a consistent high-quality customer focus and service delivery
• Ability to work in a busy team environment, with daily moving priorities. Be willing to provide cover for team members and enjoy helping peers.
• Positive approach to change and willingness to participate in future projects

Who We Are

Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

What's in it for you?

• A great starting salary plus annual bonus & strong benefits package...
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.

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