Business Systems Analyst

Retail Human Resources plc; Royal Borough of Greenwich; On-site; GBP 50,000 - 62,000; Full time

Benefits offered by this job

Annual bonus opportunity

Flexible working hours

Generous staff discount

Enhanced pension scheme

Healthcare

Career development opportunities

Product allowance

Retail and lifestyle discounts

Job summary

Retail Human Resources plc is hiring a Technical Business Analyst to join its technology and transformation team. The role focuses on shaping technology solutions across stores, ecommerce and supply chain, gathering requirements and translating them into clear specifications.

You will support cloud-based retail apps, facilitate workshops, map processes and drive testing and change management. The ideal candidate has experience as a Business Analyst in retail, strong analytical skills, and

Qualifications

• Experience as a Business Analyst or Technical Business Analyst in retail.
• Strong understanding of merchandising, warehousing, store operations, finance and POS systems.
• Excellent analytical and problem-solving skills.
• Confident with stakeholder management and facilitating workshops.
• Experience with cloud-based applications and Agile delivery.

Responsibilities

• Gather, analyse and document requirements; translate into functional/technical specs.
• Support projects and system enhancements across cloud-based retail applications.
• Facilitate workshops, map processes and coordinate testing to ensure delivery.
• Provide day-to-day application support; investigate issues and coordinate resolutions.
• Produce documentation, user guides and training materials to maximise system value.

Skills

Stakeholder management

Analytical thinking

Agile delivery

Cloud-based applications

Workshop facilitation

Job description

An innovative fashion and footwear retailer is looking for a Technical Business Analyst to join its technology and transformation team. With ongoing investment in systems, digital capabilities and operational efficiency, this role offers the opportunity to work at the heart of the business, helping to shape technology solutions that support growth across stores, ecommerce, and supply chain operations.

As a Technical Business Analyst, you'll work closely with stakeholders across the business to gather, analyse and document requirements, translating them into clear functional and technical specifications. You'll support projects and system enhancements across cloud-based retail applications, ensuring solutions meet business needs while improving operational efficiency. You'll also facilitate workshops, map business processes, and coordinate testing activities to ensure successful delivery.

You'll play a key role in supporting a broad range of retail systems across merchandising, warehousing, stores, finance, and point-of-sale. Alongside project delivery, you'll provide day-to-day application support, investigate system issues, coordinate resolutions and support change and release management activities. You'll also be responsible for producing documentation, user guides and training materials, helping users maximise the value of business systems.

To be successful, you'll have previous experience as a Business Analyst or Technical Business Analyst within a retail environment, along with a strong understanding of merchandising, warehousing, store operations, finance, and POS systems. You'll possess excellent analytical and problem-solving skills, be confident managing stakeholders and facilitating workshops, and have experience working with cloud-based applications and Agile delivery methodologies. Above all, you'll be a proactive and collaborative individual who enjoys driving continuous improvement through technology.

The salary is paying up to £56,000

Benefits:

• Annual bonus opportunity
• Flexible working hours
• Generous staff discount
• Enhanced pension scheme
• Healthcare
• Career development opportunities
• Product allowance
• Retail and lifestyle discounts