Remote Dynamics 365 CE Business Analyst — CRM Optimizer

Nigel Franks International; City Of London; Remote; GBP 45,000 - 75,000; Full time

Job summary

Nigel Franks International seeks a skilled Business Analyst with experience in Microsoft Dynamics 365 Customer Engagement to streamline processes and enhance user experience across our CRM platform.

This is a remote role collaborating with stakeholders to gather requirements, implement system improvements, map processes, and drive adoption while improving delivery in a stable environment.

Qualifications

• Experience with Microsoft Dynamics 365 Customer Engagement (CE).
• Strong ability to gather and document business requirements.
• Ability to work collaboratively with cross-functional teams.
• Experience in process mapping and identifying areas for improvement.
• Familiarity with CRM best practices and user adoption strategies.

Responsibilities

• Gather requirements from stakeholders to drive CRM enhancements.
• Implement system improvements across the Dynamics 365 CE platform.
• Ensure the CRM evolves to meet changing business needs and improves adoption.

Skills

Dynamics 365 CE

Requirements gathering

Process mapping

CRM adoption

Job description

Nigel Franks International seeks a skilled Business Analyst with experience in Microsoft Dynamics 365 Customer Engagement to streamline processes and enhance user experience across our CRM platform.

This is a remote role collaborating with stakeholders to gather requirements, implement system improvements, map processes, and drive adoption while improving delivery in a stable environment.