Business Systems Analyst

R&D Partners; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

R&D Partners is seeking a Business Systems Analyst to optimize core platforms such as NetSuite, MasterControl and Veeva. You will bridge business and IT across Finance, Quality, Clinical Operations and Supply Chain to gather requirements and design compliant system solutions.

In this pivotal role you will guide change control, support validation activities, and drive adoption through training and documentation in a regulated life sciences environment.

Qualifications

• Experience with ERP systems in regulated environments.
• Ability to document and translate business needs into functional specs.
• Strong stakeholder engagement across Finance, Quality, Clinical Operations and Supply Chain.
• Familiarity with Change Control, validation, and cross-system workflows.

Responsibilities

• Partner with business stakeholders to understand processes, pain points, and requirements across Finance.
• Translate business requirements into functional specifications and system enhancements.
• Support the evaluation and implementation of new features, workflows, and modules within NetSuite.
• Coordinate and manage Change Control processes within MasterControl, ensuring compliance with Quality and IT governance.
• Facilitate workshops, walkthroughs, and user acceptance testing to validate system changes.
• Provide guidance, training, and documentation to end-users, driving adoption and effective use of systems.
• Develop and maintain reports, dashboards, and data insights to support decision-making.
• Act as liaison between users and external vendors/consultants when required.
• Promote continuous improvement by identifying opportunities to streamline business processes through system functionality.
• Support audits and inspections by ensuring system processes meet compliance and documentation standards.
• Perform day-to-day general administration of assigned systems, including user onboarding, access management, routine support activities, and other tasks as assigned.

Skills

ERP knowledge

Regulatory compliance

Stakeholder management

Requirements gathering

Analytical thinking

Tools

NetSuite

MasterControl

Veeva Vault

Job description

Ready to shape the future of business-critical systems in a fast-growing life sciences organisation while driving innovation, compliance, and operational excellence?

R&D Partners is seeking a Business Systems Analyst to play a pivotal role in optimizing core business platforms such as NetSuite, MasterControl, and Veeva. Acting as a bridge between business functions and IT, you will collaborate with stakeholders across Finance, Quality, Clinical Operations, and Supply Chain to gather requirements, design solutions, and ensure systems evolve in line with business and regulatory needs. This is an exciting opportunity to shape how key systems support business processes in a dynamic, fast-growing, and highly regulated environment.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities:

• Partner with business stakeholders to understand processes, pain points, and requirements across Finance.
• Translate business requirements into functional specifications and system enhancements.
• Support the evaluation and implementation of new features, workflows, and modules within NetSuite.
• Coordinate and manage Change Control processes within MasterControl, ensuring compliance with Quality and IT governance.
• Facilitate workshops, walkthroughs, and user acceptance testing to validate system changes.
• Provide guidance, training, and documentation to end-users, driving adoption and effective use of systems.
• Develop and maintain reports, dashboards, and data insights to support decision-making.
• Act as liaison between users and external vendors/consultants when required.
• Promote continuous improvement by identifying opportunities to streamline business processes through system functionality.
• Support audits and inspections by ensuring system processes meet compliance and documentation standards.
• Perform day-to-day general administration of assigned systems, including user onboarding, access management, routine support activities, and other tasks as assigned.

Key Skills and Requirements:

• Proven experience as a Business Systems Analyst or similar role with exposure to ERP, QMS, and/or Clinical systems.
• Strong knowledge of NetSuite finance.
• Familiarity with MasterControl Quality Management System and/or Veeva Vault QMS, RIM, or Clinical.
• Experience working in regulated industries such as biotech, pharma, or medical devices.
• Strong analytical and problem-solving skills with the ability to document and communicate requirements effectively.
• Comfortable facilitating workshops and liaising with stakeholders across multiple business functions.
• Experience with Change Control, validation, and compliance processes in a regulated environment. Knowledge of multi-subsidiary and multi-currency environments is advantageous.
• Excellent communication skills with a focus on stakeholder engagement and cross-functional collaboration.

For more information, please contact Indre Semeskeviciute.

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