Clinical Systems Business Manager

Experis; United Kingdom; Remote; GBP 74,000 - 92,000; Full time

Job summary

Experis seeks a Clinical Systems Business Manager to support global clinical operations and optimise systems used for trial delivery. Responsibilities include requirements gathering, UAT/validation, reporting and training across cross-functional teams.

The role emphasises system improvement, process optimisation and end-user satisfaction, with a UK-based remote arrangement under a 12-month contract.

Qualifications

• Experience supporting global clinical operations and system delivery.
• Ability to gather requirements and support UAT and validation.
• Knowledge of Veeva Vault Clinical is advantageous.

Responsibilities

• Participate in cross-functional global project teams to gather user requirements.
• Develop system knowledge and advise on optimal tool utilization.
• Perform UAT and system validation activities.
• Coordinate quality checks and housekeeping on key tools.
• Develop system training and support events.
• Outline feature roadmaps with process experts.
• Analyze reporting options to support study team compliance.
• Lead troubleshooting of escalated system issues.
• Drive opportunities for application improvements.

Skills

Project management

Global clinical operations

Translate business processes to IT

UAT & validation

Analytical skills

Cross-functional collaboration

English communication

Problem solving

Tools

Veeva Vault Clinical

Job description

Clinical Systems Business Manager

Clinical Systems Business Manager

The location of the role is remote (must be based in UK).

The duration of the contract is 12 months.

The pay rate on offer is £400 - £500 per day (via Umbrella agency).

Role Summary

We are seeking an experienced Clinical Systems Business Manager to support global clinical operations, driving the effective use, optimisation and continuous improvement of systems supporting clinical trial delivery. Working across cross-functional business teams, the role will contribute to system development and enhancement, requirements gathering, user acceptance testing (UAT), validation, reporting, training and process improvement.

Candidates should have a strong understanding of global clinical operations and experience translating business requirements into effective clinical systems solutions. Knowledge of Veeva Vault Clinical would be advantageous.

Key accountabilities of the role

Please note this role is in the business - not in IT.

Participates in cross-functional initiative global project teams as assigned and provides expertise (including compilation of user requirements) into development of systems to enable efficient study start-up, Monitoring, Clinical Trial Management, electronic Trial Master File activities and to maximize end user and/or external customer satisfaction.

Develops expert knowledge of relevant areas of applications and advises organization for optimal utilisation of these tools:

• Recommends business rules and system policies / procedures
• Assists efforts to coordinate and perform administration tasks for relevant tools
• Perform UAT and system validation activities
• Contributes to management of quality checks and housekeeping activities on key tools
• Develops system training and support events as requested
• In conjunction with process experts, determine roadmap for the feature set in scope
• Analyses reporting options to facilitate operational plan compliance for study teams
• Drives troubleshooting on escalated system issues
• Analyses topic area issues to determine opportunities for application improvements

Key skills

• Project management skills
• Broad understanding of global clinical operations processes and ability to translate these processes into relevant integrated IT solutions
• Flexibility to rapidly adapt to changing business needs and priorities
• Effective technical and analytical skills to identify, evaluate, and propose innovative solutions to issues
• Able to collaborate effectively within a multi-cultural, global, matrix organization
• Will lead cross-functional projects with a strong impact on the business. The deliverables will be globally utilized and will affect multiple functions. Must be able to act with limited supervision and must be accountable for developing project proposals. Project decision-making to be made in collaboration with more senior team members
• Strong written and verbal English communication skills

Desired skills

• Veeva Vault Clinical knowledge