Business Systems Analyst

Gregory Distribution Ltd; Cullompton; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

On-call pay

Monthly training

Holiday allowance

Pension

Life assurance

Volunteer day

Job summary

Gregory Distribution Ltd invites an IT Business Systems Analyst to join our Technology Team as we upgrade our IT landscape across the UK. You will shape and support key logistics systems, drive changes, and ensure smooth operations for customers and internal users.

The role blends technical work with business impact, offering a hybrid pattern (3 days in the office, 2 days at home) and a salary between £38,000 and £42,000 per year, with travel required for site deployments and vendor

Qualifications

• 2+ years configuring IT applications, preferably ERP/TMS/WMS/Finance/HR systems.
• Confident in supporting users with varying technical ability.
• High level of accuracy in builds and documentation.
• Ability to self-manage workload and meet deadlines.
• Willingness to travel with a full UK driving licence.

Responsibilities

• Champion business-critical systems: configure, maintain and support core systems powering operations.
• Lead planning, implementation, and testing of updates and releases.
• Roll out standard solutions to new sites and customers for consistency.
• Migrate legacy systems to group-standard platforms to improve efficiency.
• Continuously refine configurations to maximize business value.
• Collaborate with external vendors to support delivery and resolve issues.
• Work with operational teams to tailor solutions that ease work processes.
• Maintain secure, monitored, and well-supported IT operations.
• Define testing requirements, write scripts, and coordinate testing.
• Create clear documentation, processes and training materials.
• Contribute to the roadmap for system enhancements and future tech.

Skills

IT systems configuration

Documentation

User support

Project deadlines

Travel readiness

Job description

About Us:

Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance our IT infrastructure across the UK.

Job Description:

Join our dynamic Technology team as an IT Business Systems Analyst, where you'll play a pivotal role in shaping and supporting the systems that drive our visionary logistics solutions. This is more than just a technical role - it's an opportunity to make a real impact across our business, helping teams work smarter and deliver exceptional service to our customers.

Key Responsibilities:

• Championing Business-Critical Systems: Configure, maintain, and support essential line-of-business systems that power our operations and enable us to deliver cutting-edge logistics solutions.
• Driving Change and Innovation: Lead the planning, implementation, and testing of system updates, feature releases, and configuration changes - whether part of strategic projects or continuous improvement initiatives.
• Delivering Scalable Solution: Roll out our standard system solutions and processes to new sites and customers, ensuring consistency and scalability across the business.
• Modernising Operations: Migrate legacy systems and outdated processes to our group-standard platforms, unlocking efficiency and future-readiness.
• Optimising for Impact: Continuously refine system configurations and processes to ensure they're fully aligned with business needs and delivering maximum value.
• Collaborating with Key Partners: Build strong relationships with external system vendors to support solution delivery and resolve escalated issues swiftly.
• Partnering Across the Business: Work closely with operational teams to tailor solutions that make work easier, more efficient, and more rewarding for our people.
• Ensuring Seamless IT Operations: Collaborate with other Technology teams to maintain secure, monitored, and well-supported systems across the organisation.
• Leading Quality Assurance: Define testing requirements, write scripts, and coordinate testing to ensure smooth and successful system changes and implementations.
• Creating Clarity and Confidence: Maintain clear and up-to-date documentation, including process flows, training materials, and support guides.
• Shaping the Future: Contribute to the roadmap for system enhancements, helping to steer the evolution of our technology landscape.
• Supporting Smooth Transitions: Provide hands‑on support during system changes and implementations, ensuring a smooth transition to business‑as‑usual operations.

Required Experience:

• Minimum of 2 years' experience of configuring IT applications - ideally logistics / ERP / TMS / WMS / Finance or HR systems - but other equivalent systems experience will be considered.
• Communication Skills: Confident in supporting users of varying technical ability.
• Attention to Detail: High level of accuracy in builds and documentation.
• Self-Management: Ability to manage workload and meet project deadlines.
• Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel.

Why Join Gregory Distribution Ltd?

• Competitive Salary: £38,000 - £42,000 per annum, depending on experience (including on call pay, operating on a 1 week in 4 basis).
• Hours: 08:30-17:00, Monday to Friday, with a hybrid working pattern of 3 days in the office and 2 days working from home. Flexibility required around project go‑lives and system maintenance.
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

Eligibility

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us

For any queries, please contact our Recruitment Team at

. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.

Note to Recruitment Agencies

We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.