Business Systems Administrator

Look Ahead Care, Support and Housing Ltd; Greater London; Hybrid; GBP 38,000; Full time

Job summary

A leading not-for-profit care provider in London seeks a Business Systems Administrator to join their IT team in Islington. This 12-month fixed-term role involves managing application support requests and maintaining key systems. Ideal candidates will have hands-on system administration experience and strong analytical skills. The position supports flexible working arrangements and offers a competitive salary of £37,500 per annum along with a comprehensive benefits package including generous annual leave and professional development opportunities.

Benefits

Annual leave up to 30 days

Free DBS

Exclusive discounts and cashback

ILM courses and Apprenticeship Programmes

Employee Assistance Programme

Online wellbeing resources

Generous pension contributions

Qualifications

• Hands-on knowledge of and involvement in system administration for various systems.
• Experience supporting multiple business systems.
• Self-starter with good initiative.

Responsibilities

• Act as the first point of contact for application support.
• Maintain key business systems by adopting a triage support approach.
• Escalate complex issues to second line application support specialists.

Skills

Problem solving

Analytical skills

Attention to detail

Coordination

Tools

Civica Cx (Housing Management System)

CRM workflow solutions

Job description

Overview

We're looking for a proactive, detail-oriented and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£37,500.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Benefits

Our benefits include:

• Annual leave increasing up to 30 days with length of service


• Free DBS


• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card


• Fully paid induction programme and further training


• ILM courses and Apprenticeship Programmes


• Cycle to work scheme


• Employee Assistance Programme for 24-7 confidential support


• Online wellbeing resources


• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)


• Quarterly Staff Awards to reward & recognise our amazing staff\'s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Role context

For a full job description, please visit our website.

Look Ahead recognises that data and the applications that collect data have an important role in the future success of the business. Look Ahead are delivering a Digital Transformation programme, Move Forward, and we need to have the right business systems management structure in place to offer continual support, development, and improvements to our business systems and to provide insight into the organisation\'s data.

Role purpose

The Business System Administrator (FTC) role is a support role focused on managing application support requests and providing routine application support, advice, and system administration for key business systems.

Responsibilities

The post holder will act as the first point of contact and work as part of a team to maintain these systems. Support services will be delivered by adopting a triage support approach, with more complex issues and project work being escalated to Look Ahead\'s second line application support specialists.

Requirements

The successful candidate will be expected to demonstrate excellent coordination and analytical skills, be adept at issue management and be able to work as part of a team to deliver issue resolution for the relevant applications and technologies. This role can be delivered as a hybrid role, with the primary office location being Look Ahead\'s Head Office although the post holder may be required to visit some of our services from time to time as part of their service delivery.

This is a 12-month fixed-term contract, with a potential 6-month extension.

Essential

• Hands on knowledge of and involvement in system administration for various systems, including at least one Housing Management System


• Previous history of supporting multiple business systems


• Self-starter with good initiative


• Well organised, methodical


• Good Problem solving / analytical skills


• Experienced in issue resolution


• Excellent attention to detail


• Success orientated


• The ability to build relationships with key internal and external stakeholders

Desirable

• Experience working in an aligned sector to Look Ahead or an NFP


• Civica Cx (Housing Management System)


• CRM workflow solutions


• Experience of software testing, including test script creation and UAT management

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.