Business Support Team Leader – Place
Trafford Council
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Job summary
Trafford Council in Trafford is seeking a Business Support Team Leader within the Place Directorate to coordinate efficient, high‑quality admin services and support improvements.
You will supervise a team, manage customer enquiries, financial transactions and performance information, while building relationships with colleagues and partners to deliver services for residents and businesses across the borough.
Job description
Working Pattern: Full time
Working Arrangement: 36.25 hours per week / Hybrid Working
Interview Date/Type: 2nd and 3rd of November 2026 / Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
We have an exciting opportunity to join the Place Business Support Team as a Business Support Team Leader.
Working closely with the Place Business Support Manager, you will help coordinate the delivery of efficient, high-quality business support services across the Place Directorate. The role is varied and rewarding, involving oversight of administrative processes, customer enquiries, financial transactions, performance information and service improvements that support the delivery of key council services.
You will work with a wide range of colleagues, partners and stakeholders to ensure services are responsive, customer-focused and delivered to a high standard. This is an excellent opportunity for someone who enjoys problem-solving, building effective working relationships and making a positive contribution to how services are delivered for residents, businesses and communities across Trafford.
You will be an organised and proactive individual with experience working in a busy administrative or business support environment. You will have strong communication, organisational and problem-solving skills, with the ability to manage competing priorities and maintain high levels of accuracy.
You will be confident using a range of ICT systems and handling information in line with data protection and confidentiality requirements. A customer-focused approach is essential, alongside the ability to build positive working relationships with colleagues, stakeholders, residents and partner organisations.
Experience of supervising or leading a team would be desirable but is not essential. We are looking for someone who can demonstrate initiative, support continuous improvement, and contribute positively to the development of the service. Most importantly, you will embody Trafford Council's EPIC values and be committed to delivering high-quality support services across the Place Directorate.
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
If you have any questions or would like an informal chat you can get in contact with the hiring manager, Marie Hopper at marie.hopper@trafford.gov.uk or on 0161 912 2049.
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.
We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”
Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.
They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.
Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave:Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us:We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First:Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
- Connect with us:Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated:For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.
- Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
- Please note: We are not a licensed sponsor and will not be able to support with your work visa.
- Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council
Business Support Team Leader - Place
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