Business Support Team Leader (Development Management)

Trafford Council; Trafford; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Generous Leave

Hybrid working

LGPS pension

Leadership development

Wellbeing initiatives

Staff forums

Job summary

Trafford Council is seeking a capable Business Support Team Leader (Development Management) to join the Place Business Support Team. You will lead a dedicated team, driving high-quality administrative and technical support to the Planning and Development service, ensuring applications are processed efficiently and within statutory timescales.

You will work in a hybrid pattern (36.25 hours/week) with SMART working options, developing processes, managing financials, and collaborating with

Qualifications

• Experience in busy admin, business support or customer service environments.
• Ability to manage competing priorities with high accuracy.
• Strong ICT and data analysis skills.

Responsibilities

• Oversee customer enquiries and coordinate business support activities.
• Manage financial processes and Committee administration support.
• Ensure information is accurate and compliant with legislation; support service improvements.

Skills

Leadership

Customer service

Team supervision

ICT systems

Planning knowledge

Tools

MS Office

Job description

Working Pattern: Full time

Working Arrangement: 36.25 hours per week / Hybrid Working

Interview Date/Type: 13 November 2026 / Face to face

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

We have an exciting opportunity to join Trafford Council's Place Business Support Team as a Business Support Team Leader (Development Management).

Working closely with the Place Business Support Manager, you will lead a dedicated team providing high-quality administrative and technical support to the Planning and Development service. You will play a key role in ensuring planning applications and related processes are administered efficiently, helping the service achieve statutory timescales, government targets and local priorities.

This varied role includes overseeing customer enquiries, coordinating business support activities, managing financial processes, supporting Planning and Development Committee administration, and ensuring information is maintained accurately and in compliance with relevant legislation. You will work collaboratively with colleagues across the Council, elected members, external organisations and local communities to deliver excellent customer service and support Trafford's place-shaping ambitions.

If you enjoy leading people, improving processes, solving problems and making a positive difference to services that support Trafford's residents, businesses and communities, we'd love to hear from you.

About You

You will be an organised, motivated and customer-focused individual with experience working in a busy administrative, business support or customer service environment. You will have excellent organisational skills, strong attention to detail and the ability to manage competing priorities while maintaining high standards of accuracy.

You will be confident using a range of ICT systems and able to analyse information, resolve problems and identify practical solutions. Strong communication and interpersonal skills are essential, with the ability to build effective relationships with colleagues, partners, councillors, residents and other stakeholders.

Experience of supervising, coordinating or leading a team would be desirable but is not essential. We are looking for someone who can demonstrate leadership potential, support service improvements, motivate others and contribute positively to a collaborative team environment.

Experience within a planning, development management or built environment service would be advantageous, however this is not essential. Applications are welcomed from candidates who can demonstrate transferable skills and experience from other sectors.

Most importantly, you will share Trafford Council's EPIC values, be committed to delivering excellent customer service and be enthusiastic about supporting services that make a real difference to Trafford's residents, businesses and communities.

Additional Information

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Marie Hopper at [e-mail] or on 0161 912 2049.

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

Supporting Documents

Business Support Team Leader (Development Management) Role Profile