Business Support Team Leader

Lambeth Council; London; Hybrid; GBP 41,000 - 45,000; Full time

Job summary

Lambeth Council is seeking a Business Support Team Leader for Children's Social Care. This full-time, hybrid role involves leading a team, managing administrative functions, and driving service improvements. The ideal candidate will possess strong leadership skills, effective communication, and a commitment to continuous development.

Benefits

Up to 31 days annual leave

Cycle to Work Scheme

Local Government Pension Scheme

Flexible working

Qualifications

• Experienced people manager with a track record of leading teams.
• Ability to manage resources and streamline processes.

Responsibilities

• Lead a team of Business Support Officers.
• Ensure accurate reporting and compliance with policies.
• Drive innovation in business processes.

Skills

Leadership

Communication

Data Analysis

Problem Solving

Job description

Business Support Team Leader (Children's Social Care)

PO1: £41,964 rising in annual increments to £44,430 pa incl. LW

Secondment / Fixed Term Opportunity for 9 Months - Maternity Cover

Full Time / Hybrid Working

We are seeking a confident and dynamic individual to join our team as a Business Support Team Leader. This is a fantastic opportunity for someone with a passion for driving excellence in a fast-paced, operational environment supporting frontline children’s services.

The Role:

You will lead a team of Business Support Officers, ensuring effective coordination of administrative functions that underpin essential social care work. You’ll provide leadership to maintain high performance and seamless delivery of services.

You’ll oversee work allocation, track performance, and be accountable for ensuring reports, systems, and records are accurate, timely, and aligned with policy and statutory requirements.

Working with senior management, you will help identify improvement areas and implement better ways of working while promoting a culture of collaboration, accountability, and continuous service improvement.

You will manage key tasks such as:

• Planning and distributing workloads fairly and efficiently
• Leading and coaching team members to meet individual and team goals
• Managing complex queries and complaints with professionalism
• Monitoring and reviewing KPIs and performance targets
• Driving innovation in business processes and systems

About You:

You’ll be an experienced people manager with a track record of successfully leading teams. Your ability to manage resources, streamline processes, and embed a culture of customer-first service is key to this role.

You must also demonstrate the ability to:

• Communicate confidently and clearly, both in writing and verbally
• Manage priorities under pressure and deliver consistent results
• Analyse data and use insights to guide performance and planning
• Build strong working relationships with colleagues and partners
• Maintain high standards of confidentiality, accuracy, and compliance
• Promote a proactive approach to continuous development
• Lead through change and support others through transitions
• Champion equality, inclusion, and positive work culture

We’re looking for someone adaptable, driven, and solution focused. If you have the skills to lead from the front and influence positive outcomes in Children’s Social Care, we welcome your application.

If you have any queries in relation to this vacancy, please contact Natasha Salati, Business Support Team Leader via email: [e-mail]

Why Lambeth:

• Fantastic, modern working environment in the award-winning Lambeth Town Hall and Civic Centre buildings
• Competitive Salaries
• Up to 31 days annual leave, dependent upon continuous service
• 5 Minutes from London Underground and excellent transport links into the centre of London
• Hybrid/Flexible working
• Cycle to Work Scheme (including City Bike Hire scheme)
• Attractive Local Government Pension Scheme

We are a Stonewall diversity champion; a Living Wage Employer and we guarantee to interview all disabled candidates who meet the minimum criteria of the role.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

In addition, you will also be required to undertake a Cifas check from the Fraud Prevention organisation. Further information can be found here https://www.cifas.org.uk/

Please note we operate an anonymised application process. When uploading your Supporting Statement and CV, please use the ‘cover letter’ link and remove your personal details.

You must upload a Supporting Statement and CV for your application to be considered.

Interested?

Click on the apply button and complete an on-line application, along with uploading your Supporting Statement and CV, explicitly evidencing how you meet the shortlist criteria marked with an ‘A’ on the job specification.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

JD and Person Specification

Closing Date: 25th May 2025 at midnight

Lambeth aims for quality services and equal opportunities for all and is committed to safer recruitment.