Customer Care Champion

Otis Elevator Company; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Job summary

Otis Elevator Company in Leicester is seeking a Customer Service Operator for OtisLine. You will act as the primary interface between internal and external customers, with potential to upskill into other areas of the customer service center.

Daily duties include handling emergency breakdown calls, answering customer questions promptly, and maintaining accurate information in Otis Business Systems. Training and development are provided to enable career progression.

Qualifications

• Passionate about customer service.
• Excellent written and verbal communication.
• Team player able to work under pressure.

Responsibilities

• Receive and adjudicate emergency breakdown calls.
• Ensure customer and mechanic questions are answered promptly and accurately.
• Update Otis Business Systems with precise information.

Skills

Customer service

Communication

Teamwork

Job description

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Full time

20161098

Date Posted:

2026-10-28

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title

Customer Service Operator, OtisLine

This is an evergreen vacancy used to build our talent pool. While there may not be an immediate opening at the time of your application, suitable candidates will be considered for current and future opportunities within Otis.

Role Overview :

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:

• Receive and adjudicate emergency break down calls.
• Ensure all customer and mechanic questions are dealt with promptly and efficiently
• Ensure that our Otis Business Systems are updated with specific, accurate information

What you will need to be successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What’s In it For Me?

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms:

Click on this link (https://www.otis.com/en/us/job-applicant) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.