Business Support - Regional Consultant

Tetra Tech Europe; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tetra Tech Europe is seeking an experienced Office support professional based in Cardiff to provide reliable support across the South West. This role involves maintaining office operations, hospitality excellence, and internal customer service.

The ideal candidate will have prior office administration experience, strong communication skills, and proficiency in Microsoft 365. This position offers a dynamic working environment with opportunities to improve processes and collaborate with internal teams.

Qualifications

• Strong communication skills and a proactive approach are essential.
• Experience supporting events, meetings, and cross-functional teams is highly desirable.

Responsibilities

• Support and maintain office housekeeping, supplies, and workspace standards.
• Book and schedule meetings or events and manage visitor experience.
• Deliver responsive support to colleagues and identify ways to improve procedures.

Skills

Office Operations

Hospitality & Reception Excellence

Internal Customer Service

Process Improvement

Collaboration & Team Support

Education

Experience in office administration or support

Tools

Microsoft 365

Online booking/scheduling tools

Job description

Tetra Tech has an opportunity for an experienced, organised and reliable Office support professional to provide office cover across the South West.

Purpose & Scope of the Role

Based in Cardiff and covering Bristol and Southampton, you will provide reliable office support across the South West. This role is ideal for someone who is flexible, organised and service-focused, with strong office operations, hospitality and internal customer service experience. You’ll support day‑to‑day office activity, help deliver events and catering, and work closely with internal teams to keep operations running effectively and compliant.

Your Impact in this position

You will help ensure offices are fully supported and running efficiently, while maintaining high standards of service and professionalism. From facilities coordination and visitor experience to meeting room setup and event logistics, your contribution will help create a positive environment for colleagues and visitors alike. You’ll also play a role in improving processes, supporting colleagues and engaging with the centralised support team.

5 Core Capabilities

• Office Operations – Support and maintain office housekeeping such as supplies, workspace standards, and basic site compliance to keep the office running smoothly.
• Hospitality & Reception Excellence – Booking and scheduling meetings or events, visitor management, AV equipment function, and support catering.
• Internal Customer Service – Deliver responsive, professional support to colleagues across the business.
• Process Improvement – Maintain service standards and identify ways to improve procedures and ways of working.
• Collaboration & Team Support – Work with support colleagues nationally and locally to prioritise workload and assist as needed.

Training, Qualifications & Experience

Previous experience in office administration or support is essential, along with strong communication skills, a proactive approach, and proficiency using Microsoft 365 suite as well as online applications such as booking/scheduling tools. Experience supporting events, meetings and cross-functional teams is highly desirable.

Working Environment

This is a Cardiff-based role with regular support across Bristol and Southampton. Some travel at short notice may be required.

Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010.