Proactive Front Office & Admin Coordinator

Cornwall Council Jobs and Careers; Launceston; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Salary package

Generous pension

Holiday scheme

Ongoing development opportunities

Work-life balance

Job summary

Step into Learning in Launceston is seeking a proactive administrator to provide front-of-house and reception support in a busy environment. You will handle queries by phone, email and in person, prepare information packs, and assist with events and office administration.

The role includes ordering, petty cash, IT/SharePoint support and on-site health and safety monitoring, with a DBS check required. A commitment to safeguarding and inclusion is essential.

Qualifications

• GCSE English and Maths at Level 2 or equivalent is required.
• Professional, welcoming and customer-focused approach is essential.
• Calm, reliable and resilient in a busy reception environment.
• Flexible and adaptable to changing priorities.
• Uses initiative while knowing when to refer or escalate matters.
• Commitment to inclusion, safeguarding and high standards of service.
• Experience in a busy office, reception or customer-service environment.
• Experience of front-of-house and customer service by telephone, email and in person.
• Experience maintaining accurate records, trackers and confidential information.
• Experience managing a varied workload with interruptions and changing priorities.
• Strong knowledge of Microsoft Office and confidence using digital systems for records and administration.
• Understanding of confidentiality and data protection.

Responsibilities

• Provide a consistent reception, attendance and administrative support function.
• Receive and route general enquiries; prepare information and recruitment packs.
• Provide event and office administration support.
• Handle routine ordering and petty-cash administration; IT and SharePoint support.
• Support the Business Support Lead; on-site health and safety monitoring; limited medication support.

Skills

Customer service

Front-of-house

Multitasking

Time management

Organisational skills

Data protection

Confidential information handling

Microsoft Office

Digital records systems

Education

GCSE English & Maths

Tools

SharePoint

Microsoft Office

Job description

Step into Learning in Launceston is seeking a proactive administrator to provide front-of-house and reception support in a busy environment. You will handle queries by phone, email and in person, prepare information packs, and assist with events and office administration.

The role includes ordering, petty cash, IT/SharePoint support and on-site health and safety monitoring, with a DBS check required. A commitment to safeguarding and inclusion is essential.