Evening Receptionist

East Sussex College Group; Eastbourne; Hybrid; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Annual leave and pension

Training opportunities

Job summary

East Sussex College Group is recruiting for a front-line Reception role at the Eastbourne campus. You will deliver a professional enquiry service to adult learners and visitors, sharing information about courses and support services. Role requires handling in-person, email, and phone inquiries with a strong customer-service approach.

Hours are 9 per week across 38 weeks (term-time). Salary is £24,500 FTE, pro-rated for hours and weeks worked.

Qualifications

• Experience in a high-volume customer service role with commitment to providing excellent customer service.
• Strong administrative and digital skills.
• Excellent organisational skills and attention to detail.
• The ability to work independently.

Responsibilities

• Provide a professional and welcoming enquiry service to adult learners and college visitors.
• Inform prospective and existing students about the range of provision and wider support services.
• Deal with enquiries in-person, by email, and by telephone.
• Support college events for new applicants.

Skills

Customer service

Administrative skills

Digital skills

Organisational skills

Independent working

Job description

Do you want to work in a front-line Reception service?

Do you want to support young people and adults with their next steps in education?

This exciting role will include:

• Providing a professional and welcoming enquiry service to our adult learners and college visitors.
• Providing information to prospective and existing students about the range of provision and wider support services at the College.
• Dealing with enquiries in-person, by email, and telephone.
• Supporting college events for new applicants.

If you can demonstrate the following, then we’d love to hear from you:

• Experience in a high-volume customer service role with commitment to providing excellent customer service.
• Strong administrative and digital skills.
• Excellent organisational skills and attention to detail.
• The ability to work independently.

Closing date: Friday 4th September

Interview Date: TBC

College location: Based at our Eastbourne Campus

Annual salary: £24,500 FTE – Will be pro-rated for hours worked and weeks

For example, if start date is 1st September actual salary £5,060

Hours: 9 hours per week, 38 weeks per year Term time only

Tuesdays 4.30-7.30pm & Thursdays 1.30-7.30pm

In return, we can offer you:

A competitive FE salary, generous annual leave & pension, access to funded teaching qualifications, apprenticeships and a range of other training courses to support career development, as well as many other benefits.

For any queries or to arrange an appointment to chat informally about the role please email [e-mail]. Please note we are unable to accept CVs in place of an application under our obligations for Keeping Children Safe in Education.

OTHER INFORMATION:

East Sussex College is a values-driven Further Education college with over 1,300 colleagues and 5,500 students across campuses in Eastbourne, Hastings, Lewes, and Newhaven. We offer a wide range of programmes including A Levels, T Levels, vocational courses, higher education, and adult learning.

Our ESC PROUD Values: Positivity – Respect – Opportunity – Unity – Diversity

We are committed to safeguarding and promoting the welfare of children and young people. All roles require enhanced DBS checks and eligibility to work in the UK.

We are also committed to making our recruitment process accessible for all candidates. If you require adjustments or support to fully engage with any aspect of the process, please contact People Services at [e-mail] and we will be happy to facilitate reasonable adaptations.

At East Sussex College, we celebrate individuality and strive for an inclusive, equitable workplace. We particularly welcome applications from underrepresented groups, including Black and minority ethnic communities, people with disabilities and LGBTQIA+ individuals.

Please note: Applications may be shortlisted on a rolling basis, and we reserve the right to close the vacancy early if a suitable candidate is appointed.