Business Support Officer – SEND Access to Resources

Jobtailor; Preston; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jobtailor is seeking an organized administrator to support referrals, placement administration and governance processes. The role involves managing shared inboxes, maintaining records, and producing management information for SEND placements.

You will collaborate with schools, providers, families and internal teams, handling confidential data with care and prioritising multiple tasks. DBS clearance is required and the role is site-based in Preston.

Qualifications

• Experience providing administrative or business support.
• Confidence using Microsoft Office, particularly Outlook, Word and Excel.
• Excellent organisational and communication skills.
• Ability to manage competing priorities and deadlines.
• Strong attention to detail and accuracy.
• Ability to build positive working relationships.
• Ability to work independently and as part of a team.
• 4 GCSEs (Grade A-C / 4-9) including English and Mathematics, or equivalent experience.
• Strong ICT and administrative skills.
• Ability to handle sensitive information confidentially.
• Commitment to equality, diversity and excellent customer service.
• Ability to attend County Hall for a minimum of 40% of the working week.
• Successful applicant required to apply to the Disclosure and Barring Service (DBS) for a disclosure.
• Role is not open to international sponsorship

Responsibilities

• Manage referrals and workflow systems
• Support specialist placement administration
• Manage shared inboxes and respond to enquiries
• Maintain accurate databases and records
• Produce reports and management information
• Support meetings, panels and governance processes
• Process financial documentation and resolve queries
• Work closely with schools, providers, families and internal colleagues
• Support children and young people with SEND in accessing appropriate educational placements and resources

Skills

MS Office Proficiency

Admin Support Experience

Organisational Skills

Attention to Detail

Customer Service

Communication Skills

Prioritisation

Teamwork

Independence

Relationship Building

Confidentiality

Education

GCSEs including English and Maths

DBS Application

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Manage referrals and workflow systems


• Support specialist placement administration


• Manage shared inboxes and respond to enquiries


• Maintain accurate databases and records


• Produce reports and management information


• Support meetings, panels and governance processes


• Process financial documentation and resolve queries


• Work closely with schools, providers, families and internal colleagues


• Support children and young people with SEND in accessing appropriate educational placements and resources

Requirements

• Experience providing administrative or business support


• Confidence using Microsoft Office, particularly Outlook, Word and Excel


• Excellent organisational and communication skills


• Ability to manage competing priorities and deadlines


• Strong attention to detail and accuracy


• Ability to build positive working relationships


• Ability to work independently and as part of a team


• 4 GCSEs (Grade A-C / 4-9) including English and Mathematics, or equivalent experience


• Strong ICT and administrative skills


• Ability to handle sensitive information confidentially


• Commitment to equality, diversity and excellent customer service


• Ability to attend County Hall for a minimum of 40% of the working week


• Successful applicant required to apply to the Disclosure and Barring Service (DBS) for a disclosure


• Role is not open to international sponsorship

Core Competencies

Demonstrates strong administrative and organizational capabilities, with proficiency in Microsoft Office applications and a commitment to maintaining accurate records and managing sensitive information. Ability to build positive relationships and support children and young people with SEND in educational settings.

Highest-signal resume keywords

• Microsoft Office Proficiency


• Administrative Support Experience


• Strong Organisational Skills


• Attention to Detail


• Customer Service Commitment

Hard Skills

• Database Management


• Report Production


• Financial Documentation Processing


• ICT Skills


• Record Keeping

Soft Skills

• Excellent Communication Skills


• Ability to Manage Competing Priorities


• Team Collaboration


• Independence


• Relationship Building

Certifications & Qualifications

• Disclosure and Barring Service (DBS) Application

Industry Keywords

• SEND


• Educational Placements


• Equality and Diversity


• Governance Processes


• Customer Service

Tools & Technologies

• Microsoft Outlook


• Microsoft Word


• Microsoft Excel