Business Support Officer

Jobtailor; Accrington; On-site; GBP 21,000 - 30,000; Full time

Job summary

Lancashire County Council is seeking an adaptable administrator to provide professional and responsive support to managers, social workers, families and the public. The role covers a wide range of administrative tasks, with a focus on accuracy, discretion and timely communication.

You will join Lancashire County Council initially, with a planned transfer to one of four new unitary councils from April 2028. A reliable home workspace and broadband are required, and you will work 37 hours per week,

Qualifications

• Experience in an administrative or business support environment.
• Good working knowledge of Microsoft Office and databases.
• Strong communication skills.
• Ability to build positive working relationships with a wide range of people.
• Ability to listen carefully and respond professionally.
• Commitment to inclusion, confidentiality, dignity and respect.
• Home workspace with reliable broadband.
• DBS disclosure required if successful.
• Not open to international sponsorship.

Responsibilities

• Provide professional administrative and business support to managers, social workers, families, members of the public and colleagues
• Support Children’s Social Care services for children, young people and families across Lancashire
• Deliver high-quality administrative and business support
• Participate in the reception function
• Attend the office multiple times a week as part of a rota arrangement
• Work 5 days per week, 37 hours per week
• Initially join Lancashire County Council, with planned transfer to one of four new unitary councils from April 2028 subject to reorganisation and legislation

Skills

Administrative Support Experience

Microsoft Office Proficiency

Strong Communication Skills

Relationship Building

Commitment to Inclusion

Tools

Microsoft Office Applications

Database Management

Job description

• Provide professional, efficient and responsive administrative and business support to managers, social workers, families, members of the public and colleagues
• Support Children’s Social Care services for children, young people and families across Lancashire
• Deliver high-quality administrative and business support
• Participate in the reception function
• Attend the office multiple times a week as part of a rota arrangement
• Work 5 days per week, 37 hours per week
• Initially join Lancashire County Council, with planned transfer to one of four new unitary councils from April 2028 subject to reorganisation and legislation

Requirements

• Experience in an administrative or business support environment, or relevant transferable skills
• Good working knowledge of Microsoft Office applications and databases
• Strong communication skills
• Ability to build positive working relationships with a wide range of people
• Ability to listen carefully, understand individual needs and respond professionally and respectfully
• Commitment to inclusion, confidentiality, dignity and respect
• Suitable workspace at home and reliable broadband connection
• Required to apply to the Disclosure and Barring Service (DBS) for a disclosure if successful
• Not open to international sponsorship

Core Competencies

Demonstrates strong administrative and business support capabilities, with proficiency in Microsoft Office applications and a commitment to confidentiality and respect in interactions with diverse stakeholders.

Highest-signal resume keywords

• Administrative Support Experience
• Microsoft Office Proficiency
• Strong Communication Skills
• Relationship Building
• Commitment to Inclusion

Hard Skills

• Administrative Support
• Business Support
• Database Management
• Microsoft Office Applications

Soft Skills

• Strong Communication
• Listening Skills
• Professionalism
• Respectfulness

Certifications & Qualifications

• Disclosure and Barring Service (DBS) Application

Industry Keywords

• Children's Social Care
• Inclusion
• Confidentiality
• Dignity and Respect