Business Support Officer | SEND Access to Resources

Lancashire County Council; Lancashire; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Lancashire County Council in Preston (Hybrid Working) is seeking a Business Support Officer to provide high-quality administrative and business support to the SEND Access to Resources Team (SEND ART).

You will manage referrals and workflow, support specialist placement administration, maintain records and generate management information, while working with schools, providers, families and internal colleagues.

Qualifications

• Experience providing administrative or business support.
• GCSEs English and Mathematics or equivalent experience.
• Strong ICT and administrative skills.

Responsibilities

• Managing referrals and workflow systems.
• Supporting specialist placement administration.
• Managing shared inboxes and responding to enquiries.
• Maintaining accurate databases and records.
• Producing reports and management information.
• Supporting meetings, panels and governance processes.
• Processing financial documentation and resolving queries.
• Working closely with schools, providers, families and internal colleagues.

Skills

Administrative support

Organisational skills

Communication skills

Managing multiple priorities

Confidentiality

Education

GCSEs English and Maths

Tools

Outlook

Word

Excel

Job description

Job Description

Salary £26,403 - £28,142, Per annum | Permanent, Full Time, 37 hours per week | Pro Rata

International Sponsorship

this role is not open to international sponsorship

Business Support Officer (Grade 5)

County Hall, Preston (Hybrid Working)

£26,403 - £28,142 per annum

Full Time | SEND Access to Resources Team (SEND ART)

Make a Difference Behind the Scenes

Do you thrive in a busy administrative environment and want to play a key role in supporting children and young people with SEND to access the right educational opportunities? We are looking for a Business Support Officer to join our SEND Access to Resources Team (SEND ART). This is an exciting opportunity to provide high-quality administrative and business support, helping to ensure children and young people with SEND receive the placements and resources they need to achieve the best possible outcomes.

What You Will Be Doing

• Managing referrals and workflow systems
• Supporting specialist placement administration
• Managing shared inboxes and responding to enquiries
• Maintaining accurate databases and records
• Producing reports and management information
• Supporting meetings, panels and governance processes
• Processing financial documentation and resolving queries
• Working closely with schools, providers, families and internal colleagues

What We Are Looking For

• Experience providing administrative or business support
• Confidence using Microsoft Office, particularly Outlook, Word and Excel
• Excellent organisational and communication skills
• Ability to manage competing priorities and deadlines
• Strong attention to detail and accuracy
• Ability to build positive working relationships
• Ability to work independently and as part of a team
• Essential Requirements
• 4 GCSEs (Grade A-C / 4-9) including English and Mathematics, or equivalent experience
• Strong ICT and administrative skills
• Ability to handle sensitive information confidentially
• Commitment to equality, diversity and excellent customer service
• Ability to attend County Hall for a minimum of 40% of the working week

Why Join Us?

Join a supportive team committed to improving outcomes for children and young people. Work in an environment that values collaboration, innovation, respect and excellent customer service, while benefiting from opportunities for personal and professional development.

Join us and help make a positive difference for children and young people with SEND across Lancashire.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website. We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.