Business Support Officer Level 3

Nottingham City Council; Nottingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

Join a leading council as a Business Support Officer to provide essential administrative support to the Infant, Child & Adolescent Mental Health Services. This role offers a platform for growth in mental health services, with opportunities to develop skills and make a positive impact on children's lives.

Benefits

Generous pension scheme

Great leave entitlement

Access to training and development

Qualifications

• Experience in an administrative role or recent graduate.
• Ability to work independently and flexibly.

Responsibilities

• Support the leadership team of the iCAMHS service.
• Involvement in various projects related to mental health.
• Develop skills in finance, data liaison, and customer service.

Skills

Organised

Proactive

Enthusiastic

Customer Service

Problem Solving

Education

Undergraduate Psychology Degree

Job description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £25,992 (Level one) rising to £26,835 per annum (pro rata for part-time)

Location:Loxley House, Station Street, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About the Role

We are seeking a highly motivatedBusiness Support Officer to primarilysupport the Infant, Child & Adolescent Mental Health Services (iCAMHS) Head of Service, and Targeted CAMHS,with the day to day administrative support of the leadership team. The CAMHS Service offers support for children young people and families around their emotional mental health needs. So you will be part of a team who strive to make a positive difference to children and young people's mental health and their lives.

This opportunity is fantastic for someone who is looking to grow and develop within the mental health services. Someone who is able to work independently, use their own initiative to flexibly support the CAMHS service manager and leadership team. This role will help you to develop your current skills in areas such as finance, time keeping, data liaison, customer service and problem solving.

Through this role, you will have the chance to meet various people, from our partners to citizens and our wonderful staff. There are also various creative tasks that will allow you to build a great working environment.

For example, you will also have the opportunity to get involved with projects within your own areas of interest. One of our most recent post holders was responsible for the graphic design of the CAMHS newsletter, and is the co-founder of the CAMHS LGTBQ+ Advocacy Forum. We always welcome people taking initiative and putting their skills and passions to use for the benefit of the team and our community.

The Key attributes that we are looking for:

• Are you organised, proactive, enthusiastic, open to coaching and keen to learn new skills?
  
  
• Are you looking for a new and exciting opportunity to make a difference to children and young people's lives?
  
  
• Are you looking for a platform into a new career?
  
• You may have already worked in an administrative role or you may be a graduate that hasn't yet found the right opportunity. If so, this role could be a platform into your first or next exciting career!

Here is a story from Emily, a colleague who started in this role and has now progressed to her desired career as a Child Wellbeing Practitioner in the Child and Adolescent Mental Health Service .

Tell me about your career journey so far, and the role that you do at NCC / how long you've worked here?

I worked in various roles across different sectors after completing my undergraduate Psychology degree, none of the jobs in Market Research or Retail were quite clicking, but I knew I wanted to work within mental health eventually. I saw a role advertised to work in the administration side of Nottingham City CAMHS and thought it would be a great opportunity to see the way the service worked and start working within a field that I was passionate about before I had the specific mental health qualifications or training needed to be a practitioner.

I worked as a BSO for nearly four years and trained and volunteered as a Childline Counsellor in that time, I then successfully applied for a recruit to train Children's Wellbeing Practitioner role within the team. This involved studying for a fully funded postgraduate diploma alongside working as a trainee Children's Wellbeing Practitioner for a year. Following completion of the course I stayed on with the team and started as a Qualified Children's Wellbeing Practitioner in January.

Why did you join NCC, what makes you stay?

I joined NCC as I saw an opportunity to start working in a field I was passionate about (mental health) and saw potential to grow my understanding of the services and build my career from there.

The families and children that I've worked with over my time with CAMHS and finding the role so rewarding are a big part of what makes me stay in NCC.

I have been lucky enough to have some great progression opportunities since starting as a BSO and there is still more potential for further training ahead. The CAMHS team are also focused on continuing the professional development of their practitioners which is another reason

How would you describe the culture here?

The CAMHS Team are very supportive and managers are often thinking about progression opportunities and offering lots of additional training sessions.

What training / development / progression have you benefitted from here?

I completed a Post Graduate Diploma with the University of Reading to become a Qualified Children's Wellbeing Practitioner. This allowed me to progress from a BSO role on SPA to a CWP role working directly with children, young people and parents and carers to support CYP with their mental health.

I have also benefitted from the regular espresso learning training that is offered within the CAMHS Team, utilising the experience and skills the team has.

What are you most proud of working here?

Some of the positive changes I've seen in the CYP I've worked with within my time working for CAMHS makes me feel very proud and it's very rewarding.

What 3 words would you use to describe what it's like working at NCC?

Rewarding, supportive, and busy!

What would you say to anyone considering a career in social care at NCC?

Go for it, the development opportunities are there, and it can be a great foot in the door opportunity to develop a career in an area you really care about.
A DBS enhanced check for a regulated activity is required for this post.

You could be our next inspiration story .

If you are interested and want to know more please contact Martyn Greenwood, by telephone on 07874849237 / 0115 876 4000 or by email at [e-mail].

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Closing Date: 20/05/2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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