Business Support Officer (Early Years Inclusion and SEND Team)

Liverpool European Partnership; Liverpool; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

27 days holiday

Flexible working (Agile)

LGPS pension scheme

Progression & training

Health & wellbeing programme

Cycle to Work

Travel Pass

Salary sacrifice car lease

Family friendly policies

Discounted gym memberships

Employee volunteering

Medicash

Job summary

Liverpool City Council is seeking a proactive Business Support Officer to join the Early Years Inclusion and SEND Team. You will provide essential admin support, manage records and assist with data reporting to help children with SEND access timely services.

The role offers agile/hybrid working, a generous holiday allowance, pension and progression opportunities within a dedicated public service team committed to equality and excellence in outcomes for children and families.

Responsibilities

• Provide high-quality administrative support across the service
• Support SEND-related panel meetings, including agenda preparation, minute taking and communication of outcomes
• Manage and maintain electronic records, databases and filing systems
• Monitor team mailboxes and respond professionally to enquiries from colleagues, partners and the public
• Collate, analyse and report performance and service data
• Support application and funding processes across the team
• Process purchase orders, invoices, grants and payments in accordance with financial regulations
• Assist with budget monitoring and financial record keeping
• Coordinate training events, meetings and workshops
• Support quality assurance activities, audits and performance reporting
• Work collaboratively with education settings, nursery leaders, SENDCOs and partner organisations
• Promote information sharing, confidentiality and data protection practices

Job description

Job title: Business Support Officer (Early Years Inclusion and SEND Team)

A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone! Our Practice Model – “Our City, Our Children, Together” – was chosen by colleagues, parents and carers, children, and young people to reflect our collective commitment to working collaboratively, it is more than just a practice model, it is a shared vision. Every part of this model has been co-produced with the people who access and deliver our services. It represents our values, our relationships, and our belief that, by working together, we can create the best outcomes for children, young people, and their networks. This is a model we can be proud of and one that truly belongs to all of us.

The role:

Liverpool City Council is seeking a highly motivated, organised and passionate Business Support Officer to join our dedicated Early Years Inclusion and SEND Team. This is an exciting opportunity to play a key role within a service that supports young children with Special Educational Needs and Disabilities to access the right support at the right time, enabling them to thrive in mainstream, early years settings. The role also offers opportunities to engage in professional development, continuous learning and opportunities to contribute to innovative projects and service improvements.

In this varied and rewarding role, you will:

• Provide high-quality administrative support across the service
• As a Business Support Officer you will support SEND-related panel meetings, including agenda preparation, minute taking and communication of outcomes
• Manage and maintain electronic records, databases and filing systems
• Monitor team mailboxes and respond professionally to enquiries from colleagues, partners and the public
• Collate, analyse and report performance and service data
• As a Business Support Officer you will support application and funding processes across the team
• Process purchase orders, invoices, grants and payments in accordance with financial regulations
• Assist with budget monitoring and financial record keeping
• As a Business Support Officer you will coordinate training events, meetings and workshops
• Support quality assurance activities, audits and performance reporting
• Work collaboratively with education settings, nursery leaders, SENDCOs and partner organisations
• Promote effective information sharing, confidentiality and data protection practices

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: Midnight on 14 October 2026

Shortlisting date: 15 October 2026

Interview date: 2/3/4 November 2026

Interview type: Face-to-face

We are committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail]. Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying. This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.