Business Support Officer - Direct Payments Audit Team

Manchester City Council; Manchester; Hybrid; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave 26–31 days

Volunteering leave

Pension scheme

Staff discounts

Job summary

Manchester City Council is seeking an administrative support officer to assist the Direct Payments Audit Team. You will handle data across multiple systems, respond to inquiries from customers and staff, and work with various teams to support adults using Direct Payments for social care.

Excellent organisational and communication skills are essential, with a focus on accuracy and timely documentation. This role offers hybrid working patterns and a permanent contract.

Qualifications

• Proven administrative support experience.
• Ability to handle and interpret data across systems.
• Strong customer service and communication skills.

Responsibilities

• Maintain, manipulate and interpret data across software systems.
• Check, investigate and challenge conflicting information for accuracy.
• Respond to queries from colleagues and customers in writing or verbally.
• Collaborate with teams involved in Direct Payments delivery.
• Request financial documents from customers within set timeframes and track all documentation.

Skills

Administrative support

Data handling

Customer service

Job description

Working hours: 17.5 hours per week, working pattern is negotiable

Contract type: Permanent

Working style: Hybrid

Closing date: 11.59pm, 23 October 2026

Interview method: in person

You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

This role is open to Manchester residents only

Use the Council Finder to check your local authority is Manchester. Applications from outside the Manchester local authority area will be rejected.

About The Role

You’ll help the Direct Payments Audit Team by providing administrative support to a high quality, ensuring excellent customer care. Your work will contribute to supporting Adult Services and vulnerable citizens who are in receipt of Direct Payments for their Social Care needs.

In This Role You Will

• Maintain, manipulate and interpret data across a range of software systems.


• Check, investigate and challenge conflicting information to ensure accuracy


• Respond to queries from Manchester City Council colleagues and customers both verbally and in writing


• Work collaboratively with customers and a range of Manchester City Council teams involved in the delivery of Direct Payments


• Support Direct Payments Audit team by requesting financial documents from customers within set timeframes and ensuring that all documents and correspondence received are tracked and recorded accurately.

Pre-employment checks

• DBS (Disclosure and Barring Service) clearance- The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice . We have a policy on the secure handling, storage and use of DBS information, as well as a policy on the recruitment and employment of ex-offenders. Both policies are available on request.


• If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to GOV UK for details for how to obtain your Police check or Certificates of Good Character.


• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

We’re looking for someone who will enjoy delivering an accurate, timely and organised administration support to a small, friendly team. You’ll be committed to high-quality customer service, understanding the needs of service users and working collaboratively with colleagues and external services. Your organisation and planning skills will help you thrive in a service that runs on strict schedules.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone

Benefits We Offer

• Up to 26 days’ annual leave, rising to 31 days after five years’ service


• Buy up to two extra weeks’ leave


• Up to 3 days’ volunteering leave


• A 35-hour work week for full-time roles


• We review pay each year and recognise three trade unions


• The UK’s largest local government pension scheme


• Enhanced parental and carers leave


• Employee discounts and perks


• Good Employment Charter member

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Guaranteed Assessment Scheme

Requirements

• Members of the Armed Forces and veterans


• Are currently in care, or have previously been in care.


• If you consider yourself to be disabled or if you have a long-term condition


• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.


• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.


• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What We Will Need From You If You're Successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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