Technical Support Officer

Manchester City Council; Greater Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme

Enhanced parental and carers leave

Brilliant perks and discounts

Learn and grow opportunities

Good Employment Charter member

Volunteer leave

Job summary

Manchester City Council is seeking a proactive Information, Delivery and Support Officer to join our team in Greater Manchester. You will deliver high-quality customer service, support planning, building control, licensing and related ICT systems, and help monitor performance and compliance.

The role requires strong communication, problem-solving, and the ability to lead and develop a team while building effective relationships with colleagues and partners across the council.

Responsibilities

• delivering high quality, efficient and courteous customer service functions
• to be able to support in leading, managing, and developing a team of staff and building effective working relationships
• supporting the development, implementation and monitoring of new administrative, technical, and business procedures and systems, ensuring that they continue to meet service needs and objectives in accordance with Council policies and legislative requirements
• providing systems administration, technical support, and training for all of the services business systems and other ICT systems
• producing reports to monitor performance objectives and targets which contribute to effective service delivery, including statutory returns to government.
• supporting the design, implementation and monitoring of cost recovery and financial models for Planning, Building Control, Licensing and Land Charges including monitoring income.
• monitoring data quality and security and supporting the information governance functions including freedom of information requests, complaints, data breaches

Job description

About The Role

Working Hours: 35 Hours Per Week

Contract Type: Full-Time, Permanent

Closing Date: 07 October 2026

Closing time: 11.59pm

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to - 2 References - where possible we require 3 years' history.

The Information, Delivery and Support team is responsible for providing high quality technical, business, and financial support to Planning, Building Control, Land Charges and Licensing (taxi and premises) including:

• delivering high quality, efficient and courteous customer service functions
• to be able to support in leading, managing, and developing a team of staff and building effective working relationships
• supporting the development, implementation and monitoring of new administrative, technical, and business procedures and systems, ensuring that they continue to meet service needs and objectives in accordance with Council policies and legislative requirements
• providing systems administration, technical support, and training for all of the services business systems and other ICT systems
• producing reports to monitor performance objectives and targets which contribute to effective service delivery, including statutory returns to government.
• supporting the design, implementation and monitoring of cost recovery and financial models for Planning, Building Control, Licensing and Land Charges including monitoring income.
• monitoring data quality and security and supporting the information governance functions including freedom of information requests, complaints, data breaches

For further information contact the Information, Delivery and Support Team Manager Andrew Hynes at [email protected]

About the Candidate

You’ll need to be a high-performing, enthusiastic person who is adaptable, resourceful and determined to turn your talents, and our investment in you, into a better future for Manchester and its residents.

You’ll need to think differently, be able to identify and implement solutions to problems and who isn’t afraid to try new things to get us where we aim to be. Professionalism and communication are key to this role, and you must understand the importance of meeting timescales. You should have excellent communication skills including relaying financial and technical information to customers, colleagues and managers.

You must be prepared to challenge the status quo to bring about change, be able to learn and share knowledge and experiences, have resilience, and show dedication to making our city and our residents the best that they can be.

You’ll need to be able to support in leading, managing, and developing a team of staff and building effective working relationships with colleagues of all levels both internally and externally with customers and partners.

Ideally you’ll have experience of using ICT systems to improve performance and efficiency, and also skills to be able to extract information to report and monitor on performance and statutory returns to government

The candidate must display the Our Manchester behaviours and they must be flexible, hardworking, professional and be willing to learn.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester behaviours

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the 'Accessibility tools' button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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