Service Development Co-ordinator (Operations and Communications)

Manchester City Council; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme

Volunteering leave (up to 3 days)

Job summary

Manchester City Council seeks a proactive library services assistant to support daily operations across the city, with weekend work and staff deployment across branches. The role involves time-sheeting, attendance management, and contributing to staff development.

You will help promote services through social media content and measure engagement. The post requires an innovative, customer-focused approach and the ability to work independently or in a team, including unsocial hours on Saturdays

Responsibilities

• Assist with day-to-day operation of library services across the city, including weekend staffing and deployment of staff.
• Support time-sheeting, managing attendance processes and staff development.
• Create engaging social media content to promote library services and monitor engagement.

Job description

Working Hours: 35Hours per week (including weekends)

Contract Type: Full-Time, Permanent

Additional Payments: Casual Car User Allowance, 10% Flexibility Payment

Closing Date:07 October 2026

Interview Method: In Person (Face to Face)

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

Manchester's Libraries and Archives are considered best practice nationally, and is one of the first authorities on the Arts Council England Development Framework. TheLibraries, Galleries and Culture Service bring together high quality universal services which underpin learning, engagement and support the priorities of the City Council. Library, Information and Archives Services are delivered at a neighbourhood level; together with access to and activation of services through partnership working and engagement.

We have an exciting opportunity for a role which will help with the operation of libraries across the city and support the promotion of the service, including social media, leading on content creation for the library service.

This role will assist the Libraries Management Team with day to day operational management of library services across the city - particularly at weekends. The post will help deploy staff across libraries, support with time-sheeting and will assist with overseeing Managing Attendance processes and monitoring of training and individual development. The postholder will also need knowledge of health and safety compliance requirements across libraries.

The post holder will also support the marketing, communications and promotion of the library service - including the creation of social media content.

The postholder will work unsocial hours. The postholder will work every Saturday and Sunday and some evenings to meet the needs of the service.

The right candidate will have a proven track record of working in a library service, achieving positive results. You will also need knowledge of library based systems for timesheeting. The postholder will require understanding of library byelaws and statutory guidance, knowledge of library systems and processes.

You must be adept at promoting services, including social media content creation, and assessing the success of libraries promotion. You must have skills and experience of creating content on multiple social media platforms.

You will have an innovative customer focussed approach to work.

You will also have the provenability to work both independently and in a team, and havestrong interpersonal skills.

This post involves working every Saturday and Sunday to support the operations of the library service and deployment of staff across the libraries, so you must be prepared to work unsocial hours.

If you’re a creative thinker, are passionate about working in high quality libraries, and are happy to work Saturdays and Sundays, then we would love to hear from you.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand


• We work together and trust each other


• We show that we value our differences and treat each other fairly


• We ‘own it’ and we’re not afraid to try new things


• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.


• A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.


• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.


• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.


• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.


• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.


• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.


• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of ourcareers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimumshortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans


• Current or former care leavers


• Have a disability or long-term condition


• If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicatethis within the Supporting Statement section of your application.

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.


• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.


• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment. This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.


• References: We’ll require references from your current and previous employer(s).


• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.


• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.


• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.


• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.


• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information


• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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