Business Support Officer - Direct Payments Audit Team

Old Moat; Manchester; Hybrid; GBP 11.000 - 13.000; Teilzeit

Benefits dieser Stelle

26 days annual leave

Volunteering leave

Public sector pension

Discounts and perks

Zusammenfassung

Manchester City Council is seeking an experienced administrator to support the Direct Payments Audit Team. The role contributes to adult social care, handling data, documenting processes and maintaining accurate records. The post is 17.5 hours per week with a hybrid, permanent contract and a closing date of 23 October 2026.

Applicants must have right to work in the UK and will undergo DBS and BPSS checks. The team prioritises high-quality customer care and collaborative service delivery.

Qualifikationen

• Administrative support and data handling experience.
• Numeracy and accuracy in processing financial documents.
• Clear written and verbal communication with customers.

Aufgaben

• Maintain, manipulate and interpret data across multiple software systems.
• Check, investigate and challenge conflicting information for accuracy.
• Respond to queries from colleagues and customers, in writing and verbally.
• Collaborate with teams involved in Direct Payments delivery.
• Request financial documents from customers and track correspondence.

Kenntnisse

Administrative support

Data handling

Customer service

Numeracy

Tools

Software systems

Jobbeschreibung

About The Role

Working hours: 17.5 hours per week, working pattern is negotiable

Contract type: Permanent

Working style: Hybrid

Closing date: 11.59pm, 23 October 2026

Interview method: in person

You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role. This role is open to Manchester residents only. Use the Council Finder to check your local authority is Manchester. Applications from outside the Manchester local authority area will be rejected.

You'll help the Direct Payments Audit Team by providing administrative support to a high quality, ensuring excellent customer care. Your work will contribute to supporting Adult Services and vulnerable citizens who are in receipt of Direct Payments for their Social Care needs.

• Maintain, manipulate and interpret data across a range of software systems.
• Check, investigate and challenge conflicting information to ensure accuracy
• Respond to queries from Manchester City Council colleagues and customers both verbally and in writing
• Work collaboratively with customers and a range of Manchester City Council teams involved in the delivery of Direct Payments
• Support Direct Payments Audit team by requesting financial documents from customers within set timeframes and ensuring that all documents and correspondence received are tracked and recorded accurately.

Pre-employment checks

• DBS (Disclosure and Barring Service) clearance: The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice. We have a policy on the secure handling, storage and use of DBS information, as well as a policy on the recruitment and employment of ex-offenders. Both policies are available on request.
• If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to GOV UK for details for how to obtain your Police check or Certificates of Good Character.
• BPSS (Baseline Personnel Security Standard) clearance: this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

For more information on these checks, please visit checks page.

About the Candidate

We’re looking for someone who will enjoy delivering an accurate, timely and organised administration support to a small, friendly team. You’ll be committed to high-quality customer service, understanding the needs of service users and working collaboratively with colleagues and external services. Your organisation and planning skills will help you thrive in a service that runs on strict schedules.

• You can keep consistently accurate records and have the numeracy skills to review financial documents
• You can use digital systems to maintain accurate records, extract data, send letters and respond to emails
• You can communicate clearly and professionally to potentially vulnerable members of the public, as well as colleagues, whether by phone or in writing

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as yours. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme

Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments

If you’re successful in securing a role, we’ll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we’ll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.

About Us

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone.

Benefits we offer

• Up to 26 days’ annual leave, rising to 31 days after five years’ service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• The UK’s largest local government pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks
• Good Employment Charter member

For more information about working for Manchester Council, please visit Careers - Manchester City Council.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Accessible Formats

Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.